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"Reception staff when checking i feel was a bit rude, bed was super hard and very uncomfortable! Night staff absolutely amazing! Went out there way to help us with the bed situation, day staff on check out wonderful just a shame on the staff when we srrived "

"I was on a Army Veterans Reunion for the weekend & I was able to park in the pub carpark next to the hotel for £7.50 per day, payment at the pub bar, due to the hotel parking is at a minimum, but it was no great problem. Bar was good as were the staff, and we also had 2 singers on the last night of our stay, sadly there was only around 12 of us watching as most guests had left, but the singers were great. We had to leave early before the normal breakfast time, due to having to attend a unexpected medical appointment, but the waitress (Louise) helped us out the previous evening at dinner, saying that we could get breakfast early at 7:15 with her and have some cereals, toast, yogurts, tea, coffee etc. Thanks Louise 👍🤗 All staff were great, friendly, helpful and polite. Definitely use again. Thanks "

"Everything was brilliant from the staff to the room. I highly recommend staying here. The staff are absolutely flawless and go the extra mile "

"We had a great welcome and check in experience, very friendly staff. Lovely large room with very large, comfortable bed. I love the style of this hotel too. Great breakfast, overall a brilliant stay and would definitely recommend this hotel!"

"Friendly staff nothing too much trouble. We were on a hen weekend. Perfect for a celebration. "

"Simply superior hotel experience in a location adjacent to the train station in magical Liverpool. Lobby is just SO cool. Staff was exceedingly helpful in that we had an extra person join us and needed a cot. Attached restaurant very good. Only negative is that there's not a lot of dining or drinks nearby."

"Lovely breakfast"

"We had a lovely time, thanks to the amazing and very helpful staff. The stunning room and comfy bed truly made our stay special. We also enjoyed the spa. Thank you."

"Staff were amazing, room was cosy,food was excellent "