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"Outstanding customer service at the hotel for 4 nights. Constantly felt like staff and management went above and beyond expectations for us, as just “regular people”. When I reached out to customer service after having our departure flight cancelled at the airport gate, we were offered an upgraded room at a price less than our nightly rate previous and even on a Saturday night. Location is fantastic, Fathom restaurant is worth devoting your daily budget and caloric intake to — for one meal. The tiramisu pancakes will ruin every other pancake experience you ever have. Will definitely be back. And will tell ALL my friends. "

"The Valet and Conseige was absolutely amazing, from calling a cab, directions, to a happy place. Excellent crew "

"Thank you amazing hotel "

"Great thank you "

"We loved the friendly and accommodating staff ALL staff were fantastic!"

"Lovely king deluxe sweet with jacuzzi… super comfortable space and bed, nice sheets and quite economical!!!"

"I always stay here. I only need a place to shower and sleep after concerts and this is the ideal location. "

"Easy check in. No upgrades "

"I liked that this property was convenient to both the skytrain and the bus link to the ferry terminal"