Brooks City Base Hotels, San Antonio

"The pool was great"

"We stayed at the Menger during our grandson's graduation from Air Force Basic Training. Our check in was smooth, the staff welcoming. Valet parking was almost seamless. Our room was very spacious, but the view was not good-- rooftops of nearby buildings. We had to request bars of soap as we found none in the bathroom. We also had to request a light bulb as one of the lamps didn't have one. We were told at check in there was no maid service, but if we needed anything to call the from desk. On our second morning, we asked to have some of our used towels replaced, but when we returned to the room that evening it hadn't been done. They did send someone up with towels once I called again. In the hallway near the elevator, a couple of used drink glasses sat on a sideboard for three days-- no one came to clean them up. The location is next door to the Alamo and a 1 minute walk from the River Walk-- couldn't ask for better! All this being said-- I would stay there again-- reasonable rates, easy parking, excellent location and friendly staff."

"Rooms are large and clean. Walls are paper thin. Traffic noise late at night and before dawn on a street side room was brutal. Had to endure the occupants of the room next to me enjoying sexy time with audible moaning while their bed thumped and literally jostled my bed through the wall well past midnight. Breakfast was decent and what you’d expect from a Homes2. Location was easy walking distance to the heart of the River Walk. Parking is challenging and expensive. Nice to have a wide variety of streaming services available on the tv. "

"Clean suite, great customer service, great food and bar was fun. "

"Beautiful location "

"Perfect hotel for a short walk to the Magestic Theater. The walls were a little thin and the beds are tiny (doubles not queens). But, overall, it is a beautiful hotel in an excellent location with kind and helpful staff."

"Yes the staff was very nice and polite and helpful "

"Very friendly and helpful staff. River view room was amazing"

"The customer service is top notch. From check in throughout the entire stay. Every staff member says hello and “how can I help” standouts were Christy and Jessica at check-in and Roosevelt at breakfast who gave recommendations and was so friendly. The room, pool and amenities were great! This hotel is very very close to the river walk and so convenient that we were able to walk to all tourist locations we had plan. Our only negative is the wait for the elevators can be very slow during high volume hours. We opted for the stairs a few times so we also got Our exercise. We would definitely stay at the Drury Plaza Hotel again! "