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Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

4.0 star property
Family-friendly property on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Sundeck
On the beach, white sand, sun-loungers, beach umbrellas
Junior Suite Beachside | View from room
Aerial view
10 bars/lounges, swim-up bar, poolside bar, beach bar
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast included
  • Laundry
  • Gym
The price is AU$757
includes taxes & fees
13 Jan - 14 Jan 2025

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Garden View

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

Memory-foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | In-room dining

Majestic Elegance Costa Mujeres – All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
9.0 out of 10, Wonderful, (3190)
Majestic Elegance Costa Mujeres – All Inclusive
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About the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440

What's nearby

  • Playa Mujeres Golf Club - 18 min walk - 1.5 km
  • Mujeres Beach - 8 min drive - 5.0 km
  • Isla Mujeres Ferry Terminal - 84 min drive - 14.0 km
  • North Beach - 90 min drive - 14.4 km
  • Dolphin Discovery - 91 min drive - 19.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Isla Blanca - ‬6 min walk
  • ‪Flavors - ‬3 min drive
  • ‪Mar - ‬3 min drive
  • ‪Xtra Time - ‬9 min walk
  • ‪World Café - ‬10 min walk

About this property

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Upscale all-inclusive property near Ultramar Ferry Puerto Juárez
Located close to North Beach, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive provides a free breakfast buffet, an adjacent golf course and free water park access. With a white sand beach, a beach bar and sunloungers, this property is the perfect place to soak up some sun. Indulge in a Thai massage, a body wrap and aromatherapy at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and local and international cuisine. Yoga classes and Pilates classes are offered at the health club; other things to do include archery and beach volleyball. Free in-room WiFi is available to all guests, along with a swim-up bar and a poolside bar.
Other perks include:
  • 3 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • 8 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a free beach club on-site
  • Babysitting (surcharge), massage treatment rooms and games
  • Guest reviews speak highly of the helpful staff
Room features
All 670 rooms feature comforts, such as air conditioning and separate sitting areas, in addition to perks, such as free stocked minibars and dressing gowns.
Other amenities include:
  • Childcare services and free infant beds
  • Bathrooms with Jetted bath and designer toiletries
  • 55-inch Smart TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

Does Grand Palladium Costa Mujeres Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8 AM to 8 PM.

How much does it cost to stay at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive on 13 Jan 2025 start from AU$756.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Costa Mujeres Resort & Spa - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Checkout is at noon.

Does Grand Palladium Costa Mujeres Resort & Spa - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Grand Palladium Costa Mujeres Resort & Spa - All Inclusive located?

Located in Costa Mujeres, this beachfront property is next to a golf course and within 12 mi (20 km) of Ultramar Ferry Puerto Juárez, North Beach and Plaza 28.

Reviews

8.4

Very good

Rating 10 - Excellent. 562 out of 1002 reviews" "
Rating 8 - Good. 207 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Armen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

acop

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, I visited this resort a few years ago. The food, the drinks, the customer service was top notch. We now recommended the resort to 15 of our friends. Our experience was one that I want to delete from my memory forever. They put us in building 15 1st floor has to be infested with roaches. Exposed pipe in the rooms Dirty towels Multiple occasions where we ask for room cleaning and didn’t get it Asked for towels and they don’t bring it for hours Employees at the sports bar telling us we will bring food out if you give me and my chef money Employees at the poolside telling us make my Christmas and we will take care of you Employee at beach running after us for a tip while we gave his partner $20 as soon as we got to beach and he came back with a new employee when he brought us one tray of drinks and said my friend is going to take care of you. Do they think we’re stupid? This is a way to finesse people out of money!! We are embarrassed by our friends to have recommended it. They had the worst trip ever. To top it off, we have $500 missing from a room and instead of putting blame on them immediately , all I asked was police to show up and run fingerprint tests and they said they’re not allowed to go inside. This answered my question. We actually had to call police to the resort to Come file a report. Trip from hell indeed
Stayed 7 nights in Dec 2024

4/10 Poor

Frank

Travelled with family
Disliked: Staff & service, amenities
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

Houen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very family orient. Just didn't like the walking area and the golf cart going same direction because i'm always afraid that i'll get run over by one if not careful and keep watchful.
Stayed 4 nights in Dec 2024

4/10 Poor

Niculina, Glenview

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
we were a large group of friends and most of us got food poisoning, the bottled water that was provided in the rooms had a terrible taste and couldn't be drunk. The families with small kids were refused to be given milk in the cartoon, only in the cups which were not sufficient when you had 2 small kids that need milk overnight.
Stayed 7 nights in Nov 2024

6/10 Okay

Alana

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful resort and very aesthetic. Needs a nightclub and more options for nightlife however. Staff isn’t impressive, there’s a select few that wowed us but overall they seem like they’re not happy to see particular tourists and comes off as racist. They would show favouritism to their own and for the English speaking coloured people, just know you won’t be prioritized.
Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Im not a fan of going or being at the beach, but staying here made it enjoyable and relaxing. The all inclusive made it so worth it room amenities, drinks alcoholic/non, food/ restaurants (variety) and very accommodating to best of their abilities, towel stations all over property near pools and beach. Profesional photographers offering at the beach/resort personalized pictures (pictures are $$$ tho). Theres stores for shopping, prices can range ($$-$$$). The are always activities and fun happen everyday/night for adults and kids. Its a very family/adult oriented. I will also exclaim that this experience is very TOURIST oriented, so for my raza or POC visitors/tourists dont be afraid to bring out the flavor or heat to the party... Staff is so HARD working/FRIENDLY if you like please show your appreciation. (TIP or just be RESPECTFUL) Please leave your uppitiness/micro agressions at home or your country. They have everything onsite/ they will find a way to make things happen if you need something incase of emergency (for a $). Sadly, my wife got the flu throughout our stay, to our surprise they have a Dr on site that we visted and consulted/got meds ordered via external pharmacy (for a cost). Her health improved with meds. The property cleanliness and organizatiorivals other top (very minor icks rooms/resort). The property is fairly new a shy 6 years, theres still a bit minor construction and upgrading happing throught, (didnt take magic away).
Stayed 6 nights in Dec 2024

6/10 Okay

Agnieszka

Stayed 4 nights in Nov 2024

6/10 Okay

Yuleyka

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2024

2/10 Terrible

Joseph

We attended the resort for a friend’s wedding and during the reception my boyfriend left his ray ban sunglasses on the table and by the end of the night the sunglasses were gone. We immediately told the wedding planner who initially told us security “will look at the cameras” (which we didn’t see any in the area) and she’ll let us know. Before leaving for the night I approached her again to ask when will we hear back from her and she switched her response and told me we have to go make a report by the front desk so it can get investigated. At this point we’re already upset because that should have never happened, but then she tops it off by giving us false information the first time we approach her only to switch it up later on. The next day we did the report and we were told we’d be informed of any results however we already left back home and we still haven’t heard back. Also,the food was terrible. The only good thing was breakfast and we even had a hard time getting that. The line was long and once we reached the front we were told we had to wait 15 mins to sit. During dinner we had an even worse experience at one of the Italian restaurants. Reservations were made for 14 people but when we arrived we were told only 9 could sit because there was no more space available. However there was a whole row of open tables and we were told by our friends who did sit that those tables remained open during their whole dining time. And the pool stinks by the swim up bar.Terrible time.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard rooms were far from the beach.
Stayed 7 nights in Nov 2024

10/10 Excellent

ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are so good the hotel is the best and the restaurants incredible came back again
Stayed 3 nights in Nov 2024

10/10 Excellent

C. Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is one of the nicest I've ever stayed at. The quality of the room, the facilities around the resort. Fantastic. Clean. Great service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 4 nights in Nov 2024

8/10 Good

Justin Thomas, St catharines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Carlos

Liked: Property conditions & facilities
The property was nice however the quality of food and drinks at times was average at most. We stayed for 8 nights buffets pretty much had same food everyday. We payed for upgrade room with premium services however their special restaurants had mostly same type of food and basic sections. Alcohol level at most was average even though we booked a premium level. The highest level in tequila was don julio reposado at most. They did have some higher level alcohol but was at extra charge. One reason I booked a family selection level room was for the amenities and premium food and alcohol which was never provided.
Stayed 8 nights in Nov 2024

4/10 Poor

Isaac

Stayed 3 nights in Oct 2024

10/10 Excellent

Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The uniqueness of the resort itself
Stayed 3 nights in Nov 2024

8/10 Good

Xinjie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience all the way around!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Tareq

Stayed 7 nights in Oct 2024

2/10 Terrible

rebeca

Disliked: Staff & service, property conditions & facilities
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
Stayed 1 night in Oct 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice property. Food was ok. Drinks watered down for the most part. They dropped our luggage in water and we had to fight them for a credit. They ended up giving us complementary spa passes. They call you at 9:30 am just to check on you but in reality we needed to sleep in. Also got food poisoning on one of the days. Can’t pinpoint what it was exactly.
Stayed 7 nights in Oct 2024

6/10 Okay

Serkan

Liked: Cleanliness, staff & service
We liked the downtown area and the family select areas and butler service. We did not like the shows, food, service, and the quality of alcohol was marginal.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ganesh, Ocala

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and respectful
Stayed 7 nights in Aug 2024