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Grand Riviera Princess - All Inclusive

5.0 star property
Luxury property on the beach, with 12 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Exterior detail
On the beach, white sand, sun-loungers, beach umbrellas
Reception
Kayaking
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
The price is AU$577
includes taxes & fees
13 Jan - 14 Jan 2025

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LED TV
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Ceiling fan
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
Sundeck

Grand Sunset Princess - All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
8.2 out of 10, Very good, (2476)
The price is AU$577
includes taxes & fees
13 Jan - 14 Jan 2025
Grand Sunset Princess - All Inclusive
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About the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Tres Rios Ecopark - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury all-inclusive property in a shopping district
A free breakfast buffet, a nightclub and 3 swim-up bars are just a few of the amenities provided at Grand Riviera Princess - All Inclusive . This property is a great place to bask in the sun with a white sand beach, 2 beach bars and sunloungers. Treat yourself to a hot stone massage, aromatherapy or a body treatment at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the health club; other things to do include kayaking, basketball and archery. In addition to 3 poolside bars and a free daily manager's reception, guests can connect to free in-room WiFi.
Additional perks include:
  • 12 outdoor pools and an indoor pool, with 3 swim-up bars, free cabanas and sunloungers
  • Free self-parking
  • 6 outdoor tennis courts, a water park (surcharge) and babysitting (surcharge)
  • Luggage storage, a lift and tour/ticket information
  • Guest reviews speak highly of the dining options, beach locale and pool
Room features
All 674 rooms feature comforts such as air conditioning and separate sitting areas, in addition to perks such as free stocked minibars and free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • Balconies, separate sitting areas and free extra beds

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Does Grand Riviera Princess - All Inclusive have a pool?

Yes, this property has an indoor pool, 12 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on 13 Jan 2025 start from AU$576.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Riviera Princess - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Riviera Princess - All Inclusive ?

Self-parking is free at this property.

What time is check-in at Grand Riviera Princess - All Inclusive ?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Riviera Princess - All Inclusive ?

Checkout is at noon. Late checkout is available for USD 50 (subject to availability).

Are there all-inclusive benefits at Grand Riviera Princess - All Inclusive ?

Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, volleyball and more.

Where is Grand Riviera Princess - All Inclusive located?

Located in Playa del Carmen, this beachfront property is in the entertainment district and within 3 mi (5 km) of Playa Xcalacoco, Punta Esmeralda Beach and El Camaleón Mayakoba Golf Course. Gran Coyote Golf and Chun-Zumbul (diving site) are also within 3 miles (5 km).

Reviews

8.0

Very good

Rating 10 - Excellent. 1608 out of 3402 reviews" "
Rating 8 - Good. 852 out of 3402 reviews" "
Rating 6 - Okay. 461 out of 3402 reviews" "
Rating 4 - Poor. 242 out of 3402 reviews" "
Rating 2 - Terrible. 239 out of 3402 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kim,, Auburn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroach came out
Stayed 5 nights in Dec 2024

10/10 Excellent

Benjamin

Great food and great service. Drinks were a little watered down
Stayed 5 nights in Dec 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, fun, fun. Good dining options and great staff.
Stayed 3 nights in Dec 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and the grounds are well maintained and very large. There are a lot of pool options and the beach was clean. Some areas of the beach have a very rocky bottom and hurt your feet to go out. I would recommend shoes. The staff were polite, attentive, and helpful. The rooms were large. The grounds have deer, cats, monkeys, coatis, and lizards. The food is okay. Some of the restaurants were fantastic. We could always find something to eat.
Stayed 6 nights in Dec 2024

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great only concern is beach
Stayed 7 nights in Dec 2024

10/10 Excellent

Dustin Shea

Stayed 7 nights in Nov 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
I will go back again in a heart beat! We had the best time and I have nothing negative to say!
Stayed 7 nights in Dec 2024

4/10 Poor

Taeung, Auburn

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach!!!!!

6/10 Okay

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mixed feelings on this place. We've been to a dozen or so different all-inclusives over the years, but this is the first that we agreed we would never go back to. Let's start with positives: The resort itself is beautiful and massive (more on this in negatives later), and mostly well kept. Because of how big it is, there are always people but also never felt overly crowded. We always found a few pool chairs together, no matter the time of day, and there was always things to do (game of volleyball, sand soccer, pool games, aerobics, dance, yoga, you name it!). We stayed in the family portion of the resort, and the kids loved the mini water park and mini buffet and ice cream shop (visited daily!). Unfortunately, the devil is in the details and while at the surface this all sounds amazing, there were many negatives... First, the staff were largely either indifferent or outright rude, annoyed, not helpful, or nonexistent. For being such a massive resort, only TWICE in 5 days did anyone come up to us while we were poolside (or beach side) and ask if we wanted a drink/food. Twice... Basically non existent pool staff. The bartenders were largely nice, some were great, but unfortunately that's about where the pleasant attitudes ended. Food staff, cleaning staff, and in general staff just seemed upset to be working (perhaps overworked) with terrible attitude, not willing to go the extra mile, rarely willing to fake a smile or say "you're welcome" to our "thank you". Worst service
Stayed 4 nights in Dec 2024

6/10 Okay

Jihong

Liked: Cleanliness, staff & service
Kids club hours(you can drop off your kids.) are too short each day. Dinner specialty restaurants need to be better.
Stayed 5 nights in Dec 2024

6/10 Okay

Hassan

Liked: Staff & service
.
Stayed 8 nights in Dec 2024

8/10 Good

Demetrius

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family really enjoyed our trip to the Grand Princess. First time here. However, it’s always something. We purchased 3 rooms. Our second day there it rained. Room 6207 started leaking from the outside and inside. I have videos. Water everywhere. Water coming from the ceilings and vents. So much water that one of the lights went out. It took over 2 hours for them to find us a room, but not after trying to put us in a different room that was far from my family and also leaking but in the closet. They thought i would be fine with that. After 30 more minutes they finally put us in a room that wasn’t far from my family.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michele

Stayed 6 nights in Sep 2024

8/10 Good

Phillip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We really enjoyed our stay. The resort was very large. The pools were well maintained and the beach was beautiful. The only negatives I would say was the food at the buffet was almost inedible and the room had a smell of mold but the resort was very nice otherwise
Stayed 5 nights in Dec 2024

10/10 Excellent

Marius Daniel

Stayed 5 nights in Nov 2024

8/10 Good

Michal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok for the price. Nice beach area
Stayed 3 nights in Dec 2024

6/10 Okay

Omotoke

Travelled with family
N/A
Stayed 3 nights in Dec 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort - The staff was very nice. There were many pool areas to choose from, (louder with music and activities, and also quieter ones.) Plenty of easy to access bars, and a great buffet! A head's up- the "water park" (which is really just a few slides) and kid area are not included, and are geared to kids under about age 8. I'm glad we didn't pay for it! Due to the moist climate, many rooms smell terribly of mold, and are in need of vents! We traveled with our 7 and 9 year olds. Expedia - While I booked aa all inclusive package for two adults, and 2 children, ages 7 and 9, when we got to the resort, the hotel had "two babies" registered, so they charged us additional for our two kids! I could not call Expedia from Mexico, and wasted 2 hours in the lobby fighting with the hotel, finally chatting with an Expedia rep through the app. We finally just paid it so that we could start our vacation. In addition, Expedia advertised that our room had a "twin sofa bed", but it did not. Our first room had a small loveseat. We changed rooms twice, and ended up in a room with a weird twin sofa that the mattress unfolded but slanted onto the floor, & wasn't propped up at all. So the 4 of us pushed the 2 double beds together and slept together. We also did not receive the VIP welcome drinks or "gift" in the room. After returning home & fighting to speak to a supervisor, he refunded the extra charge for the 2 kids, as it was Expedia's fault. I appreciated that! We'd stay here again!
Stayed 6 nights in Dec 2024

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Fantastic and friendly staff. You wont see harder working staff. The grounds are spotless, the pools and beach were fantastic and everyone is super friendly! It’s a beautiful family resort with plenty of dining options. The food was really good too, especially the fresh taco stand next to the pool!
Stayed 6 nights in Dec 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2024

6/10 Okay

Cameron Richard

Travelled with family
Liked: Staff & service
The beach is very nice, and chair set (especially for premium), is very good. Security is attentive. Drink Staff are attentive. Concierge and reception (Almira) for premium were very good. Good on the other hand, from a la cartes to buffet could be better all round. Mexican and fish restaurants are best. 3.65 out of 5 for the premium customers … less of a score for those not premium.
Stayed 12 nights in Dec 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly staff, delicious food and great drinks!
Stayed 4 nights in Dec 2024

10/10 Excellent

Tomas Villagomez-

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Dec 2024

General hotel information

Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5