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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Luxury resort on the beach, with 6 outdoor pools

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
On the beach, white sand, free beach cabanas, sun-loungers
6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
On the beach, white sand, free beach cabanas, sun-loungers
Aerial view
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Room service
The current price is AU$2,021
includes taxes & fees
25 Feb - 26 Feb

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 66.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

King Suite

King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 6 min drive
  • Quinta Avenida - 9 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury all-inclusive resort near Xaman Ha Aviary
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides a swim-up bar, a beach bar and a terrace. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a body scrub and hydrotherapy at Atlantis: Spa in the Jungle, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner and Mediterranean cuisine. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities, such as designer shops on-site and a coffee shop/cafe.
Other perks include:
  • 6 outdoor pools with free cabanas, pool umbrellas and a swim-up bar
  • Free self-parking
  • Free bike hire, a free beach club on-site and tour/ticket information
  • A front desk safe, smoke-free property and massage treatment rooms
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 234 rooms offer comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Paddleboard

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 3 and younger are not allowed at this property; all guests older than 3 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 3 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Yes, this property has 6 outdoor pools. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on 25 Feb 2025 start from AU$2,021.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Self-parking is free at this property.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include yoga classes.

Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?

Nestled on the beach, this Playacar resort is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 417 out of 460 reviews
Rating 8 - Good. 26 out of 460 reviews
Rating 6 - Okay. 8 out of 460 reviews
Rating 4 - Poor. 7 out of 460 reviews
Rating 2 - Terrible. 2 out of 460 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Palak

Beautiful stay with beautiful staff!
Stayed 5 nights in Feb 2025

10/10 Excellent

Dean

Great place for a relaxing vacation. The ocean views and beach were amazing.
Stayed 10 nights in Jan 2025

10/10 Excellent

Swapnil

Absolutely love the experience and hospitality 10/10
Stayed 3 nights in Feb 2025

10/10 Excellent

Meghna

An amazing piece of paradise. Outstanding service and food. We will most def be back
Stayed 3 nights in Jan 2025

10/10 Excellent

Sebastian

Spacious rooms, healthy food, super friendly and helpful staff, a variety of daily activities and all an around great experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

vedat

The best resort ever
Stayed 5 nights in Dec 2024

10/10 Excellent

Christine

Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!
Stayed 10 nights in Dec 2024

10/10 Excellent

Bradley

Absolutely fantastic service and amenities.
Stayed 5 nights in Dec 2024

10/10 Excellent

kinjal

Great property clean great staff great for solo women travelers
Stayed 2 nights in Dec 2024

10/10 Excellent

Gwyn

A beautiful modern facility carefully blended into the surroundings incorporating natural and interesting sinkholes, a long sandy beach, and winding walkways. Delicious food with five restaurant options to suit your mood of fine or casual dining with fresh, organic plant-based ingredients. Easy for both adults only as well as families with separate building to allow quiet space. I can’t wait to return!
Stayed 5 nights in Feb 2025

10/10 Excellent

Altynay

Beautiful resort with excellent dining options. Appreciate that they have so many delicious vegan options. Staff is super friendly and attentive.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paulina

Staff were exceptionally pleasant. Food was delicious. All areas were peaceful and not overcrowded. Pools were pristine. Beach was wide and full of soft sand, and loungers and cabanas were plentiful.
Stayed 9 nights in Jan 2025

10/10 Excellent

Anika

Amazing staff and great property.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sonja

This property is a wonderful place. It is relaxed, quiet and high end. The staff are kind, funny and attentive for the most part. I loved the beach and how things were laid out- I do travel extensively and this place I will return to for sure. I highly recommend this to a couple, single person, a family, kids, ANYONE!
Stayed 7 nights in Jan 2025

10/10 Excellent

Dariene

This hotel and property was amazing. The food was absolutely declious and healthy. The ocean water was so warm and inviting. I highly recommend this place to anyone looking for a luxury experience and also healthy life force energyeating. I would definitely go back here.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nasreen

I couldn't have chosen a better place for my milestone birthday and first solo trip. Palmaia goes beyond luxury with life-changing workshops, personalized spa treatments at Atlantis, and incredible healthy cuisine that never feels like a compromise. The resort's welcoming and helpful team & the atmosphere makes solo travelers feel right at home, balancing private moments with genuine connections. Already planning my return – this was exactly the meaningful celebration I needed.
Stayed 3 nights in Dec 2024

10/10 Excellent

KRISTY

Perfect
Stayed 3 nights in Dec 2024

10/10 Excellent

Angelina

Amazing food experience! Beautiful buildings and property, serene atmosphere. I really couldn’t ask for much more.
Stayed 3 nights in Nov 2024

10/10 Excellent

Joyce

Great beaches. Food used very good quality ingredients. Staff was attentive to guests’ needs. Would recommend as I would come back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Very friend staff. Food was great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Elie

My Go-To for Recharging – Palmaïa, The House of Aïa Palmaïa is my ultimate reset button—I’m on my third visit, and it just keeps getting better. The stunning beachfront, plant-based food, and incredible wellness programs (yoga, sound healing, and more) are exactly what I need to recharge. Every time I leave, I feel transformed, centered, and ready to take on life again. If you need a place to truly reconnect with yourself, this is it. Absolute magic!
Stayed 7 nights in Dec 2024

10/10 Excellent

ANGELO

One of a Kind. Unique experience between food, location and beaches. Pace of your mind
Stayed 5 nights in Nov 2024

10/10 Excellent

Jessica

This is my third time visiting the property and it lived up to my previous wonderful experiences. The staff are truly amazing and seem to genuinely want their guests to have a lovely time. I had a very bad back during my stay - I tried to postpone my trip but sadly this was not possible. However, the staff and nomadics did their best to ensure I could join in as much as possible, providing a chair for the sessions and adapting so that I could join in. Charlie and his team also went out of their way to make sure that I felt comfortable eating as I am vegan and gluten free - constantly checking in and confirming what I could eat. Overall I had a wonderful stay at this truly special place. I will be back!
Stayed 6 nights in Jan 2025

10/10 Excellent

Mariaelena

The service and food was so amazing. I will definitely come back to this resort.
Stayed 3 nights in Aug 2024

10/10 Excellent

Scott

One of the most thoughtfully designed, built and intriguing resorts. Beautiful, stunning and quiet. The food is delicious, and even though we are not vegan do not hesitate to try everything on the menu! The nomadic guides go out of their way to make you feel like you never left home.
Stayed 3 nights in Oct 2024

General hotel information

Reasons to Book
Outdoor Pool & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0