Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 13 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Smart TV, table football
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
Meeting facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive
  • Spa
The price is AU$715
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 25 of 25 rooms

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Premium Ocean View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds
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About the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Maya Museum of Cancun - 2 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 8 min walk - 0.7 km
  • Aquaworld - 18 min walk - 1.5 km
  • El Rey Ruins - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Tun-kul - ‬7 min walk
  • ‪El Maguey, Restaurant - ‬14 min walk
  • ‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury all-inclusive property near Iberostar Cancun Golf Course
Located close to Delfines Beach, Hilton Cancun Mar Caribe All-Inclusive Resort provides a swim-up bar, a beach bar and a rooftop terrace. This property is a great place to bask in the sun with a white sand beach, free beach cabanas and beach massages. Treat yourself to a body wrap, a hot stone massage or a body treatment at The Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), ATM/banking services and wedding services
  • Beach umbrellas, beach towels and a TV in reception
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 540 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
More amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and free cots/infant beds
  • Free toiletries and hairdryers
  • Smart TVs with cable channels
  • Mini fridges, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 80 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 23 kg per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 19 Dec 2024 start from AU$714.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun Mar Caribe All-Inclusive Resort pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 80 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Cancun Mar Caribe All-Inclusive Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Checkout is at noon. Late checkout is available for USD 500 (subject to availability).

Does Hilton Cancun Mar Caribe All-Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 25 per person applies.

Are there all-inclusive benefits at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, yoga classes and more.

Where is Hilton Cancun Mar Caribe All-Inclusive Resort located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Maya Museum of Cancun and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 1235 out of 2064 reviews" "
Rating 8 - Good. 446 out of 2064 reviews" "
Rating 6 - Okay. 218 out of 2064 reviews" "
Rating 4 - Poor. 89 out of 2064 reviews" "
Rating 2 - Terrible. 76 out of 2064 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cliserio, Laredo

Stayed 7 nights in Nov 2024

10/10 Excellent

Akshay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience right from welcoming us to leaving back to airport . Staff are really friendly and always cordial . Rooms were cleaned and stocked everyday . The property is beautiful and not old . The night time shows and activities were good enough to keep us entertained for couple hours with new things each night. The beach view room is excellent with enchanting sunset and sunrise . No complaints with breakfast since they had quite a good spread . The ala carte restaurants are also good out of which Asian was the best . The only thing I would recommend Is to have at least a couple Asian cuisine in their buffet menu . The beach is stunning and the service is excellent wherever u go .
Stayed 4 nights in Dec 2024

6/10 Okay

Duane

Travelled with partner
Buffet food was not special. Facilities could have been cleaner and evening entertainment was very simple. The place is overrated
Stayed 10 nights in Dec 2024

10/10 Excellent

Rebecca Naomi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from 7 days at this resort, it was our first time travelling internationally with our young kids and chose this resort as it seemed family friendly. We had an amazing stay! The facility was clean, the food was good, drinks were good too and our kids were quite pleased they could order from the swim up bar. Kids club was great, our son asked to go back and they did cute little crafts and made play dough. We got a 2 bedroom suite and it was gorgeous with a lovely view and comfy beds. This is definitely.not a party resort, things shut down early which was totally fine for us but if you’re looking for a late night party scene then I would go elsewhere. My only complaint is that we chose this resort for the kids water park area and the water was so freezing the kids wouldn’t go in there, I don’t understand why the water isn’t heated like the rest of the pools on the property. Overall great stay and we can’t wait to go back!
Stayed 7 nights in Dec 2024

10/10 Excellent

SUNG TAO

Stayed 5 nights in Nov 2024

6/10 Okay

JaYoun

Stayed 5 nights in Dec 2024

10/10 Excellent

Matheus Abrao Safatle De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything on the property
Stayed 4 nights in Dec 2024

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was outstanding! as far as traveling outside of the property that's another story. They will over charge you in an instant, so book movement through the hotel concierge. Overall, the Hilton is very high quality as far as hotels go.
Stayed 6 nights in Sep 2024

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly ! Great night activities and room service . Definitely will come back
Stayed 4 nights in Dec 2024

10/10 Excellent

Nia Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

KM RASSEL, Maple Grove

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
RIP OFF WITH ALL-INCLUSIVE. ALL JUNK FOOD. ITS BETTER TO EAT MCDONALDS. EVERYTHING DESIGNED NOT TO SERVE QUALITY FOOD.
Stayed 6 nights in Nov 2024

8/10 Good

Vincent

Liked: Amenities
Everything was good
Stayed 6 nights in Dec 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort !!
Stayed 4 nights in Dec 2024

10/10 Excellent

Kim

Travelled with family
Liked: Amenities, property conditions & facilities
All the restaurants were very good. The staff and the food was very tasty and we loved the hibachi. The morning buffet was always stocked and never had a problem getting in even at busy times. The best thing about this hotel is the entertainment team. Santos, Cristian, Bruno, Leon, Kax, Tony. They’ve made our vacation so much fun and they were all so personable and professional. We love that and we would go back just to see them as our new family. Thank you Hilton! The bugs were a little hard and the pillows a little large. Always found a good spot by the pool. Good food down at the beach. Very steep there and unable to go in the water due to high surf and wind. That did not stop us from having a good time. We love the Hilton family. Our second trip a Hilton. Does not disappoint. Did not have to make reservations except for hibachi. The spa was one of the best I’ve been to and my massage was the best I’ve ever had. Her name was Veronica.
Stayed 7 nights in Dec 2024

10/10 Excellent

Tufail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Luis A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and perfect for families
Stayed 4 nights in Nov 2024

6/10 Okay

Beth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It felt like the staff was very unhappy and provided bad service as a result. There were a few notable exceptions, Italian restaurant, cleaning service and guys by the pool. The beach is beautiful but too wavy for small children, wish I had gone a bit further down the coast, as I have in the past. The splash pad area was a key factor for choosing the hotel (traveling with 8 kids— 1, 4, 5, and 12 year olds) but was freezing the entire week first week December. The kids club was a huge hit and they let me bring in my baby as long as I stayed with him, which was great. The food itself was excellent (two foodies in our group) but the waitstaff damped that experience. Recommend it but don’t plan to go back.
Stayed 6 nights in Dec 2024

4/10 Poor

Gabriela Cruz

Travelled with family
Disliked: Cleanliness, staff & service, amenities
H
Stayed 6 nights in Nov 2024

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went as a family with a little one and had a blast. The kids pool was great, shallow all around so very kid friendly. they have an on-site kid play area as well where little ones 4-12 yrs old can be dropped off while parents go relax. Little ones under 4 can still go but a parent will have to stay with them. All the staff were great, very friendly and wouldn't necessarily give "bad" service if you didn't tip. They have a nightly dance party but it ended around 10:30pm which was fine for our little one's bed time.
Stayed 4 nights in Dec 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have gone to several properties in Cancun as a family and this was amazing! Not super big but there is enough to do. The kids LOVED the kids club and never wanted to leave. Very friendly staff, clean!!!! Clean pools, comfy beds. Food was an 8/10 not awful but not mind blowing.
Stayed 4 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, food, drinks, activities, quick service, hydrotherapy circuit, beach, pool, swim up bar, enclave extras!
Stayed 4 nights in Dec 2024

10/10 Excellent

Rebecca Lee Adeyionka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights for our honeymoon and it was an incredible experience. The bartender Irving went above and beyond every time he saw us whether it was by the pool bar or at the bar by La Luce. Overall 10/10 stay and we would totally do it again!!
Stayed 5 nights in Dec 2024

6/10 Okay

Yanira

Travelled with family and small children
Liked: Property conditions & facilities
Service was great. Food at steakhouse was good. Food at pool bar area could have been better. Only disappointment is that someone came into our room on the first night while we were asleep. And the second night someone stole $280 from our bag. Hotel advised they need 72 hours to do an investigation. I thought by staying at a more luxury hotel I wouldn’t have these problems but I guess not. They need to really check their employees because that is not ok
Stayed 3 nights in Dec 2024

2/10 Terrible

Rita

Disliked: Amenities
Property did not post that discover card was not accepted. Held me hostage and caused me to miss my airport transportation. Would not arrange alternate transportation as drivers did not accept discover card. Had to beg for a ride from a Good Samaritan. Will never return to Mexico or use prepaid airport transportation again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steve Edward

Liked: Cleanliness, staff & service, property conditions & facilities
This resort has it all. The rooms are very nice the pool is amazing. Staff are incredibly helpful and friendly! The only minus i can think of is the specialty restaurant food was average.
Stayed 7 nights in Nov 2024