Captree Island Holidays from AU$1,442

One elevator out of service

So either I can't read or missed the memo, but the front desk clerk informed me it is not notated on anything but my first complaint as a new visitor to NYC is there is no in and out of parking garage so every time you move your car it is a $65 fee and the garage is 4 long blocks away so drop off your luggage first at check-in. One of my guest got stuck on elevator and there is only 2 elevators and it was only 1 elevator 3 nights out of our 4 night visit. With 4 guest in one room I took the side closest to window by air conditioner and the air conditioner duck was clogged which made the pan leak water everywhere my clothes, clothe suitcase and new purchases where soak and wet. No one offered to get my things dried stating laundry service was down yet I walked to a laundry facility 7 blocks away and dried what I could to make sure no mildew, my new purchase items got faded and I paid for uber back. (I was exhausted) No consideration of my things from staff and stated because I paid 3rd party when I am a Bonvey member as well for many years, but when you traveling with someone on a budget you do what is best. Last night out because it was my sister bday and garage was closed by 12pm so we found a spot that was $20 cheaper a block up. Wish I known about it before. Rooms were clean except they forgot to dump ice bucket. The overall concierge got them the 3 stars because they were great and helpful. Add some can do opportunities or own your business moments to make it better staff

Muy buena ubicacion , personal muy atento, las que limpian lamhabitacion lo hacen todos los dias y muy bien el desayuno debria mejorar un poquito

Evan and Stephanie as well as the rest of the staff showed exceptional customer service! The hotel is situted away from the crowded tourist areas but close enough to walk. It was a pleasure going back to a peacful are in the city agter a long day of sightsering. I am excited to go nacl in the fall to see all the completed construction.

The staff was helpful and friendly. The location is close to grand central and walkable to many sites.