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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a 24-hour front desk, steps from Aude Gate
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Restaurant
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Lobby
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry
  • Room service
  • Pet-friendly
The price is AU$160
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

Pool
Spa
Pet-friendly
Free WiFi
8.6 out of 10, Excellent, (374)
The price is AU$204
includes taxes & fees
23 Dec - 24 Dec
SOWELL COLLECTION Hôtel du Roi & SPA
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About the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Château Comtal - 3 min walk
  • Theatre Jean Deschamps - 4 min walk

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Upscale hotel near Château Comtal
Located close to Aude Gate and School Museum, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. Free in-room WiFi and a business centre are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • A 24-hour front desk, a banquet hall and 1 meeting room
  • Luggage storage, a porter/bellboy and a lift
  • Guest reviews say great things about the helpful staff and location
Room features
All 61 individually decorated rooms boast comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • Electric kettles, daily housekeeping and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 22 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 3 December and 20 January.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 12 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • Valet parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 12 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hôtel Le Donjon - Coeur de la Cité Médiévale on 6 Jan 2025 start from AU$150.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Valet parking is available for EUR 22 per night. Limited spots are available.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:30 PM; check-in end time: anytime.

What time is check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Checkout is at noon.

Where is Hôtel Le Donjon - Coeur de la Cité Médiévale located?

Located in City of Carcassonne, this hotel is steps away from Aude Gate, School Museum and Narbonnaise Gate. Theatre Jean Deschamps and Château Comtal are just steps away. Carcassonne Station is 25 minutes by foot.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1002 reviews" "
Rating 8 - Good. 300 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Stayed 4 nights in Aug 2024

10/10 Excellent

Paul, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property with character. Staff was professional, helpful and courteous. Located within the city wals, this was an ideal location to walk around, explore with easy access to shops and restaurants. Very Nice room on the second Floor with separate toilet and shower rooms. Lighting in the main room could be enhanced. Very good breakfast buffet with enough choice to please anybody. Very courteous breakfast room attendant. Quiet area as the mediëval city is virtually carfree. Highly recommended. We took the bus from the train station and a taxi back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Sylvia, Gurabo

Stayed 2 nights in Oct 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice option in the medieval town. The private patio was a nice touch.
Stayed 1 night in Nov 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret Tomaszek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historic hotel in the heart of Carcassonne. There are steps to the rooms. It was clean with an accommodating staff. We had a later arrival than planned and the parking attendant waited and got us and all our luggage to the hotel. We were able to access parking after hours also with a code. Breakfast was good. The bar area was lovely. I would stay here again.
Stayed 3 nights in Oct 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
A great choice for a night or two within the medieval walled city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Great place to explore Carcasonne. Well located. Helpful stsff
Stayed 2 nights in Oct 2024

4/10 Poor

Henry, Chula Vista

Stayed 1 night in Sep 2024

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Property could use some light maintenance but service was great.
Stayed 2 nights in Oct 2024

8/10 Good

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central location, clean and tidy The room I had was a little on the dark side but very comfortable
Stayed 3 nights in Oct 2024

8/10 Good

Yu-Shan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Its a great place to stay when you want to visit Carcassone and be inside the walls. The hotel gardens was very nice. The only issue with the room was the carpet and the toilet (very low seat and toilet water splashed onto the seat when you flushed).
Stayed 2 nights in Sep 2024

4/10 Poor

kristina, Brokklyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room 22 had a broken toilet and staff couldn’t care less about it … we only stayed 1 night so we survived but the hotel personnel was arrogant and dismissive about toilet not flushing down . Location was good, we didn’t have breakfast at the hotel . Garden and private garden seating area are lovely .
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Within the walls
Check in staff was very inviting and helpful. Room small, but comfortable. Good shower and the Location within the walls was unbeatable:
Stayed 2 nights in Sep 2024

10/10 Excellent

Denis

Travelled with partner
Endroit merveilleux et petit déjeuner copieux,varié dans un environnement exceptionnel
Stayed 1 night in Sep 2024

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful two day experience
Stayed 1 night in Sep 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has to go to Carcasonne and the stay here was brilliant!! 10/10!! Merci!!
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The opportunity to stay in a quiet, beautifully-renovated, convenient hotel with a superb ambience was wonderful. The staff was very helpful, the room large and well-equipped, and the situation in this beautiful city was perfect. Thank you!
Stayed 1 night in Sep 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel le DonJon is an ideal base within the walls of the medieval city! The hotel is beautiful and the staff is very professional. David met us in the parking lot right outside the walls, and drove us and our luggage to the hotel. The fellow at the front desk was also excellent. ( I apologgize for not getting his name.)
Stayed 1 night in Sep 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit small. Staff wonderful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, situated perfectly to explore the old city. Room was excellent and staff very friendly. Secure parking very easy to find and baggage service to and from hotel is really useful
Stayed 3 nights in Sep 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The garden room was cozy and private. The front desk gal walked me to the room and carried my backpack. So sweet! The breakfast was very good. I definitely recommend the Donjon❤️
Stayed 1 night in Sep 2024