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"I liked the attentiveness of the reception staff."

"Close to city centre"

"Staff were excellent. I was escorted to my Uber. Lol"

"I was on a work trip and a lot of the other people stayed in a hotel which was 3 times as much. For a place to sleep and shower - this was perfect and a fraction of the cost."

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"Walkable to the Abbey and Roman Baths, shopping and cafe/restaurants. The spa was a nice treat! "

"Centrally located within easy walking distance of Cardiff castle, bars, restaurants, shopping etc"

"Great stay again. Special thanks to Aya for her help checking in and helping with my accessibility needs. She really was very kind! Love the pool and spa area once more. Everyone really helpful and kind. "

"Good hotel with friendly and helpful staff. Handy location "