2/10 Terrible
Graham S., Western Australia
7 Nov 2024
Disliked: Cleanliness
Coffs Harbour Holiday Rentals
Reference number is CHA003294. Well what a disgrace these people are. A week before the holiday starts they inform me that a meter change has been scheduled for my 3rd and final day from 7.30am to 4.00pm. NO offer of another unit or compensation, just sorry. When we arrive there is insufficient towels for the number of guests booked. Then we turn on the lights and WHAMO, the electricity short circuits and we have no power. Rang CHHR and the best they can do is to say sorry (again) and that the towels will be coming soon and the Electrician will be "as soon as possible". Decided to put keys back in key safe and book another Resort. I have not heard from these people since. The electrical problem was more than a new meter as I was told. I believe that I was not told the complete truth regarding this property. Trying to contact Stayz is an absolute nightmare as you continualy refer me back to a Host who obviously doesn't have it any respect for their guests. It appears you (Stayz) don't either. I trust that you will at least give me some help with this less than helpful CHHR, who you rate as a top host. My rating is "SLUM HOST". Regards Graham.
Graham S.
Stayed 3 nights in Nov 2024