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"A true gem, easily one of the most memorable and charming places I have ever stayed in. The staff were all so warm and hospitable. We had a toddler with us and everyone was so sweet and genuinely kind to us, a group of foreign visitors. Every part of the hotel was furnished with charm and personality, with care given to even the smallest details such as the daily floral arrangements and warm matcha and snacks upon our return. The rooms and onsen were all extremely clean and well maintained. Breakfast and dinner in the beautiful partitioned dining areas were exceptional! Each meal showcased the best that the season and surroundings had to offer. The river outside the property was gorgeous. I would love to visit again in future."