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"It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences."

"The Grand Mercure was a wonderful hub to stay in Malang. It is not too far for Excursions to Mt. Bromo to pick you up and after an experience like that, you’ll want to stay somewhere that will pamper you back to balance. The cafe downstairs makes great options and while not very expansive, the room service dining had enough options for a variety of Indonesian and Western food to keep things fresh for a few days. The breakfast buffet had an extensive amount of options and you’re guaranteed to find something you like. Highly recommended. While we didn’t use the pool, it is family friendly with a fun for everyone slide and the building wrapping around it for coziness. "

"Very good and comfortable"

"Always a great stay and the staff are super friendly. "

"Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you"

"The hotel is very nice and convenient if you are there for business!"

"The staff were amazing. The food was outstanding! Was a fabulous hotel. "

"Overall a great place to stay for given rate"

"I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention. "