Ecomusee Berbere Tours and Activities

We mostly enjoyed our stay there, all of the staff were very nice, I loved that they always refilled our water & drinks for us when eating. Food option was ok. We enjoyed the entertainments. They responded to complaints about our room swiftly. I didn’t like that the music near the pool was too loud, made it difficult to have a quiet afternoon nap. I also didn’t like that when checking out, they delayed us for about 15mins because they thought we stole one mug & wanted to take our deposit because of that which I found ridiculous as few days before, one of their staff came to request that we give them one of the mugs in our room which I personally gave it to him because even though there were 3 of us in the room, we didn’t need 2 mugs & secondly after asking us about the mug at the reception, they should have just left it at that instead of us having to argue thereby leaving a bitter taste in our mouth because of a mug considering that nothing was missing in our room, in my opinion. It will also be helpful if the hotel can work with a taxi company so that guests can easily call on a taxi when they need, that would have been helpful. they won’t allow In-drive taxis to come pick you up from the hotel premises, we had to walk to the street, they said because Indrive is illegal but we couldnt find taxi on Careem. Most tour companies couldn’t come pick us from the hotel without extra payment because the hotel is a bit outside of town. Aside the mug incident, we enjoyed our stay.

Beautiful tranquil luxury hotel. Amazing, helpful and friendly staff. Nice choice of pools. Good food. Free shuttle service very helpful although more time slots would be good. Lovely stay away from hustle and bustle of the City but with free access to the City via the shuttle which we used almost daily. Comfortable spacious room with balcony/terrace.

The managers aren’t truthful they say go back and we will sort your issue. The laundry team spoilt one of my matching garments by washing not dry cleaning as stipulated. The WiFi doesn’t work consistently. The room allocated was all in the shade and dark to go to The staff however are amazing. The food and atmosphere is good. The gardens and pool area immaculate Had stomach issues along with another man I got talking to the whole time of being there but don’t know why. Other than that the Spa amazing and to be honest if the manager on charge hadn’t lied to me I would have graded it more