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"The staff is wonderful. Everyone is very attentive to customer needs. The room was just spacious enough. The beds were comfortable. I love a hotel that provides bottles of water in the room at no additional cost. I have only two minor complaints. First, there was only one bar of soap provided. We need two - one for the shower and one for the sink. There were no other soap or body wash options either. Second, (and this is a pet peeve of mine), when reservations are made in advance and you know how many are staying in the room, please be sure there are enough towels and wash cloths for each. Two of the three nights I had to call the front desk and ask for towels and soap. I appreciate the staff’s promptness. "

"A holiday. 6 nights. We were upgrade on arrival, the staff were very friendly & Helpful. The room was clean & very comfortable with all the amenities you would expect. There was plenty of hanging & draw space as well as room for cosmetics & toiletries In the bathroom. We enjoyed our stay & would definitely recommend. "

"Thanks beautiful place "

"Staff was very attentive to details. Parking too expensive at Fairmont Chicago Millennium so we had to find other overnight options nearby."

"Beautiful gilded age feel. Long wait for elevators is my only complaint "

"Perfect location for our stay. Breakfast was good and sort of a bonus for a hotel in downtown Chicago. Good variety of breakfast options.The room was quiet and the bed and pillows comfortable. Would definitely consider staying there on a future trip to Chicago."

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"Perfect location to restaurants and shopping."

"The room was nice and the lobby is beautiful! Overall a great experience, staff was very friendly and acco"