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"The heat is controlled by the staff and is turned on from 9-11:00pm (only) It was extremely cold ( it actually hailed in the afternoon) and I had to ask for a second comforter - in addition to the extra blanket in the closet. "

"The staff was absolutely amazing- truly, the most hospitable and high touch service I've experienced at any 5 star stay. Nathaniel, Olga, Enda and the sweet young lady with the creative glasses (I didn't write down her name) were so accommodating, always thinking a step ahead. Truly, they went above and beyond to make vacation with my 83 year old mom magical and memorable! "

"Staff were friendly and professional but unfortunately the room I was first in had a blocked sink and then the second room had no heating. I had a meal in the evening that wasn’t fully cooked and was cold, I did get a replacement meal but overall my stay at this hotel was less than satisfactory. "

"A perfect location in the heart of Westport with loads of pubs, shops, restaurants, very close. A beautiful place that's extremely clean with a warm, friendly staff. So happy I could land here on this trip! "

"Another fantastic stay, staff at this hotel are welcoming, friendly and are a credit to the hotel, they always make my stay more enjoyable, as someone who uses the hotel regularly it's great to be greeted by name upon arrival at reception,recognized by restaurant staff and friendly greeting from the breakfast team, the spa facilities are fantastic and relaxing, had a great room with view of the harbour, looking forward to my next visit"

"Our visit was spectacular and every way. We could not be more happy with this beautiful place in the most gorgeous corner of Ireland."

"Amazing and a must while in Ireland. Be a princess in a castle for one night or spend a relaxing well looked after week in a superb surroundings of the castle. Simply perfect "

"yes"

"Staff were very courteous, rooms comfortable, undercover parking and close to town were all issues which added to our enjoyment of this property. The meals in the hotel area were also hearty and good value. Certainly recommend this property. "