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"Excellent customer service; excellent amenities"

"Very good location and easy to get train. Public bath is good but quite crowded at times. "

"I've stayed in APA hotels before and will again. The hotels are conveniently located the rooms are well organized. Check in was a little slow because everyone had to use a clunky computer system to check-in. Staff did help move this along. This room had a very spacious bathroom and a window that opened, which was really nice. The staff is helpful and the public bath is always nice. The rooms are a little crowded with maybe 1 too many chairs and a couple of unnecessary bolsters, but overall the design is good. "

"Location is ideally situated within Hakata. Plenty of restaurant choices and shopping excursions. Corner rooms provided extra space and plenty of outside light."

"Very good"

"This hotel is connected to Hakodate train station. Super convenient!"

"Excellent location but we arrived at night and had a difficult time finding the hotel. The hotel sign was difficult to see. Room was large and bathroom was large for a hotel in Japan. "

"Staff were exceptional! "

"The shared space in the lobby was utilized by the guests. "