Gia Phú Holidays from AU$2,665

Great hospitality service and beautiful property

Elegant hotel. Staff service was superb

The Peridot is located in a highly convenient location of Hanoi. It is extremely easy to go on day trips and excursions. We had a wonderful experience thanks to Alina, Guest Relations Manager. She ensured we had a specially wonderful experience. Moreover the bell boy staff, room service and housekeeping staff is exceptional and provided us with wonderful service and answered all our questions.

In Old Quarter and walking distance to popular places. The staff is friendly and helpful. Many dinning and shopping places nearby,perfect location

Nancy, the front desk manager helped us in booking Fansipan and helped me prep some food for my baby on the journey back to Hanoi. She also helped in some small issues and she is so honest in telling me they overcharged me for my Fansipan tickets (we got combo). Only thing that was quite frustrating would probably be the restaurant for breakfast were quite overbooked and we need wait without a proper queuing system from them. The restaurant is quite understaffed and staff are not trained to handle guests. There were some Vietnamese guests, who just walked in without telling the staff their room number and also without queueing up! They claimed they can take over the table where their friends have already finished their breakfast earlier, but that will be unfair because there are people queuing up to take over the next table. In addition, it seems the staff might not know English well hence they got frustrated with me when they are not able to communicate what we can do?