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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Wake up to a delicious breakfast and immerse yourself in local culture near Hoan Kiem Lake.

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Reception
Lobby
Suite City View Room
Hallway
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
  • Housekeeping
  • Laundry

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite City View Room

Suite City View Room

Suite City View Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 22 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Suite Twin Room

Suite Twin Room

Suite Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 5 min walk
  • Hoan Kiem Lake - 8 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Hanoi Old Town Night Market - 15 min walk
  • St. Joseph's Cathedral of Hanoi - 17 min walk

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Thai Holdings Tông Đản - ‬1 min walk
  • ‪Thưởng Trà - ‬2 min walk
  • ‪Cafe Muối - ‬1 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Opera House and St. Joseph's Cathedral of Hanoi are located near Grand Cititel Hanoi Hotel & Spa, which provides dry cleaning/laundry services, a bar and a 24-hour gym. Indulge in a body treatment, a Thai massage and a facial at the on-site spa. The on-site restaurant, The Shii Kitchen, offers breakfast, lunch and dinner. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a 24-hour business centre are available to all guests.
You'll also enjoy perks such as:
  • A round-trip airport shuttle (surcharge), a porter/bellboy and massage treatment rooms
  • A 24-hour front desk, a lift and meeting rooms
  • Luggage storage, multilingual staff and concierge services
  • Guest reviews give top marks for the breakfast, central location and helpful staff
Room features
All 98 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with hydromassage showers and designer toiletries
  • 43-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks and desk chairs

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (538 square foot of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 600000.0 per day.

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 600000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Grand Cititel Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa doesn't offer parking.

What time is check-in at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Grand Cititel Hanoi Hotel & Spa?

Checkout is at noon.

Does Grand Cititel Hanoi Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 500000 per vehicle applies.

Where is Grand Cititel Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Ly Thai To Park and Hanoi Opera House. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 15 minutes. Hanoi Long Bien Station is 22 minutes by foot and Hanoi Railway Station is 28 minutes.

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Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 239 out of 287 reviews
Rating 8 - Good. 35 out of 287 reviews
Rating 6 - Okay. 8 out of 287 reviews
Rating 4 - Poor. 2 out of 287 reviews
Rating 2 - Terrible. 3 out of 287 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Amber

Great location for staying in the old town area!
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Stayed 3 nights in Jan 2025

8/10 Good

Amber

Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Stayed 1 night in Oct 2024

8/10 Good

Junji

Many local restaurants around Hotel
Stayed 5 nights in Nov 2024

10/10 Excellent

daniel

Staff was amazing. Especially Alex and Brian 👍👍
Stayed 3 nights in Jan 2025

10/10 Excellent

Ellen

Conveniently located, clean, comfortable
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Very nice hotel for the value. Quiet yet central location
Stayed 3 nights in Oct 2024

10/10 Excellent

Grace

All the staff are super helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Si Xuan Sandy

Service was great
Stayed 1 night in Nov 2024

10/10 Excellent

Daryl

very quiet area, on weekdays there are lots of roadside stalls selling food. about 5-10 mins walk away from the lake
Stayed 3 nights in Jan 2025

10/10 Excellent

Michelle

Lovely helpful staff our room was magnificent the pool area large plenty of space
Stayed 3 nights in Oct 2024

10/10 Excellent

Andres

Excellent hotel in a great location. The hotel personnel were very attentive and helpful. They booked several tours for me. The breakfast was amazing.
Stayed 5 nights in Nov 2024

8/10 Good

Jason

Staffs are very friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hong

All staff are very nice and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher

Lovely hotel, real quiet and modern. Staff were really helpful..
Stayed 1 night in Oct 2024

10/10 Excellent

Edwin

Everything excellent
Stayed 1 night in Oct 2024

6/10 Okay

Talia

The hotel stay was nice and the staff at the counter were very friendly and helpful. However, our AirPods were stolen from our room. We didn’t realize they were gone until after we checked out.
Stayed 4 nights in Dec 2024

10/10 Excellent

Luis

Very clean, comfy, personnel friendly, very good breakfast
Stayed 1 night in May 2024

8/10 Good

Celine

Excellent customer service!! We stayed here for just 2 nights,, will definitely stay here again in our future visit. One suggestion: The shower stall could be upgraded for better drainage so that we don’t have to worry about water overflowing …
Stayed 2 nights in Dec 2024

8/10 Good

Huong

This is a boutique hotel. Nice and clean, good breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Excellent Clean and quiet. Gym needs upgrade.
Stayed 1 night in Dec 2024

10/10 Excellent

Hui Wen

The room is pleasant, the location is convenient for travel, situated near Hoan Kiem Lake, and the staff are very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Manuela

This hotel was fantastic for our family vacation. The kids loved the pool and the game room, and the staff went above and beyond to make sure we had a great stay.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

This is definitely the right choice: central location, quiet room, very large breakfast restaurant. The staff are extremely friendly.
Stayed 1 night in May 2024

8/10 Good

Shotaro

good staff!!
Stayed 2 nights in Sep 2024

General hotel information

Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0
Address
13B Tong Dan, Hoan Kiem District, Hanoi