Houston Heights Hotels, Houston

"Clean room, toilet had a crack in it and ac was "

"My room’s thermostat stopped working during the middle of the night and the lady in the front desk went out of her way to make sure i was comfortable by putting me in a different room at no extra charge "

"The staff was very friendly and helpful. "

"restaurants near by"

"Hotel in general needs a lil remodeling. Also needs to be cleaner."

"Great breakfast and staff was wonderful."

"Lobby is nice, our room was dated, furniture and carpet were worn. Had to ask multiple times to get room vacuumed. "

"I rated this hotel low because there is a thief amongst their cleaning staff. I checked in on 3/6 for the rodeo I placed my LV shades on the desk because we would be gone for the day and they weren't needed. 3/7 I didn't wear my shades because of overcast and just kept my prescription glasses on which had a transitional lens. I never took my shades out of the room. While packing my bags on 3/8 I noticed my shades were missing. I immediately searched the room as well as unpacked my luggage no glasses. I reported my missing item to the front desk and was meant with what felt like an annoyed assist manager. She suggested that I contact Carmen who is the Director of the cleaning staff. I emailed Carmen and explained my situation her response was they looked and didn't see my glasses. While I appreciate the response I never asked for a search to be conducted. My glasses was stolen out of my room. All I'm asking for is reimbursement for my stolen property. I spoke with the director of sales who kept implying that I lost my glasses and they can't a use their staff of stealing. Well they did. My glasses were stolen! He said he asked the staff and they said no. As if anyone will admit to a crime! This is an awful violation!"

"Beautiful hotel. Clean rooms and friendly staff"