Hoyo Azul Tours and Activities

Great resort, excellent customer service by all employees, only con was the Sakura restaurant (hibachi restaurant) AC wasn’t working there and the food was terrible. Buffet wasn’t as great but other than that it was a good stay!

During our recent family visit to the Hard Rock Hotel and Casino, we had a very good experience, making it a standout destination. The property captures the iconic rock-and-roll theme with bold décor, lively music, and a vibrant atmosphere that keeps the experience exciting from check-in to check-out. One of the strongest features of the property is its diverse and high-quality dining options. We could choose from a variety of restaurants with great consistency in food quality, presentation, and flavor. Even the buffet and quick-stop cafés are maintained at a high standard, with fresh selections, well-stocked stations, and clean environments — not always a given at large resorts. The customer service is consistently excellent. Employees are friendly and genuinely focused on making each guest feel welcomed. The hotel offers a vibrant and well-rounded lineup of activities and entertainment to suit all types of guests. The kids loved the water park and the resort-style pools, where we could enjoy daytime events. Retail shops, bars, and lounges round out the experience, making it easy to stay entertained and engaged without ever leaving the property. The guest rooms are clean, spacious, and offer comfortable beds, but some elements — particularly the bathrooms and showers — are showing signs of age. Showers are functional but lack modern features and could benefit from a remodel. Overall, the hotel delivers an exciting, well-rounded resort experience.

Very nice staff food could be a little better buffet was great just some of the restaurants food was not the best