Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
On February 10, 2020 I called and reserved 3 units 2, 3, and 4 in Ocean Place next to each other on the ground floor, for the week of July 11-18. I was told they were available next to each other, so this sounded perfect for our entire family which includes small children. I spoke with Amelia Rentals on April 15, May 21, June 10 and nothing was said about a conflict. After all money was paid on June 11, I got an email the next day saying that they had overbooked and they were moving our stay in one of the condos to another building on the top floor. When I called that day I was first told that the unit had been sold, next I was told that someone from another unit which had been sold was moved to one of our units. Neither of these facts were true as we spoke to the people who were moved to the disputed unit. It turns out their reservations were messed up as well, but since they booked before us they were given preference. I feel that Amelia Rentals was not truthful and waited for us to make our final payment before we were told of the problem. We were compensated a small amount, but it does not replace the fact that our family did not have the quality time together that we had hoped. On top of all this a water main broke which of course was no fault of the rental agency or property owner, but we were without water for48 hours and then had to boil water for use after it came back on for the rest of our stay. The rental company finally provided bottled water almost 48 hours after this problem began. It would have been really appreciated if we had gotten it earlier. We love being at Ocean Place and all of the amenities, but I would not recommend using Amelia Rental and Management again!