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Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Outdoor wedding area
Aerial view
Couples treatment room(s), sauna, hot tub, steam room
Lobby sitting area

Reviews

8.2 out of 10

Very good

Popular amenities

  • On private beach
  • Bar
  • Hot tub
  • Room service
  • Pool
  • Breakfast included
The price is AU$869
includes taxes & fees
27 Jan - 28 Jan

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Day bed
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Day bed
Ceiling fan
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Day bed
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Day bed
Sofa bed
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Deluxe With View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe With View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 2 Single Sofa Beds and 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior With View

Minibar, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 1
  • 1 Single Sofa Bed and 2 Double Beds OR 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed
Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

On private beach
Pool
Hot tub
Breakfast included
8.0 out of 10, Very good, (1003)
The price is AU$1,007
includes taxes & fees
8 Feb - 9 Feb
Grand Palladium Kantenah Resort & Spa All Inclusive
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About the area

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Akumal Beach - 7 min drive
  • Cenote Azul - 8 min drive
  • Half Moon Bay - 14 min drive
  • Yal-ku Lagoon - 15 min drive
  • Xel-Há Park - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Upscale all-inclusive property refurbished in 2019 and located near Akumal Beach
A free breakfast buffet, 2 swim-up bars and a beach bar are just a few of the amenities provided at Grand Palladium White Sand Resort & Spa All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages and sunloungers. Treat yourself to a manicure/pedicure, a deep-tissue massage or a body wrap at Zentropia Palladium Spa & Wellness, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Mexican cuisine and more. The gym offers Pilates classes and yoga classes; other things to do include hiking/biking, beach volleyball and boat tours. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Tennis courts, express check-in and babysitting (surcharge)
  • ATM/banking services, beach towels and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 264 rooms offer comforts, such as private indoor hot tubs and furnished balconies, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with Jetted bath and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Things to do

  • 5 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium White Sand Resort & Spa All Inclusive?

As of 14 Jan 2025, prices found for a 1-night stay for 2 adults at Grand Palladium White Sand Resort & Spa All Inclusive on 27 Jan 2025 start from AU$869.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium White Sand Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium White Sand Resort & Spa All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Grand Palladium White Sand Resort & Spa All Inclusive located?

Nestled on the beach, this Kantenah property is 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park.

Reviews

8.2

Very good

Rating 10 - Excellent. 272 out of 586 reviews" "
Rating 8 - Good. 169 out of 586 reviews" "
Rating 6 - Okay. 63 out of 586 reviews" "
Rating 4 - Poor. 38 out of 586 reviews" "
Rating 2 - Terrible. 44 out of 586 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort. Clean, friendly staff but most importantly, the property was kept clean and not overly busy even during busy Christmas season. I appreciated the staff ensuring the pool was smoke free making it very kid friendly and healthy resort. It kept the resort clean too. I have been to this resort for more than 5 times now. I plan to come back. We always enjoy our time…
Stayed 6 nights in Dec 2024

2/10 Terrible

Donna, SAN FRANCISCO

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
construction going on and we were not warned; my friend booked same trip and she paid over $300 less. whyd did expedia charge me more when we booked at same time-still waiting to hear; limited shuttle service; limited customer service; finally used whatsapp for concierge who explained nothing in person but responded most times when needed help. NOT worth price I paid; most things not included in all inclusive; activities hut provides very limited hours and not enough boats/eequiip for use. employees not willing to help much except one shuttle drive Omar who was exceptional!
Stayed 5 nights in Dec 2024

6/10 Okay

Karina, Henderson

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
We did not get the rooms we had reserved. They have us a 1 bed for 3 people. Reception and room service never answers the phone or requests.
Stayed 5 nights in Dec 2024

10/10 Excellent

Russell Lawrence, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Zarina

Stayed 5 nights in Dec 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for white sands and as a returning customer (who previously stayed at the Kantenah), I was very excited to stay at the white sanes side of the resort - however it turns out it was heavily under construction on that side and I spent all my time at the other 2 resorts. While the resorts are very beautiful and I have no complaints about them, I was looking forward to the beauty of white sands and was unable to see anything as everything was tarpped up. It was disappointing, especially since I previously got married here and wanted to revisit it, but it was closed. Also it was kind of dangerous that we had to walk along the roadway that the trollies drive on to get to the other resorts because of the construction. Especially dangerous at night time since there are no lights on this roadway. I would have very much loved to have seen the resort I booked at. I also woukd have like to kave known in advance that it was under construction and maybe I would have booked at the Kantenah or Colonial instead. I also did not enjoy being harassed every day by the TRS promoters trying to sell us on the members only buy in. I love the Grand Palladium resorts in the mayan riveira. I just wish we didnt book white sands under false pretenses. Construction is understandable for upkeep, but if I had known, it would have saved a lot of stress and hassle upon arrival.
Stayed 7 nights in Dec 2024

4/10 Poor

BENOIT

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The spa was EXCELENT. But i was very disappointed with the food. The bravo restaurant they promoting is a fraud, the worst food ever. I was more upset with these people who annoyingly try to sell tmeshare. They use all king of trick. Horrible
Stayed 3 nights in Dec 2024

8/10 Good

Skyler

Liked: Cleanliness, amenities
The white sands resort was average. 3/5 Unfortunately, majority of the property is under construction at this time. I would highly recommend the colonial or TRS. Colonial lobby is the most beautiful lobby of all 4 resorts. However, after staying 5 nights at TRS, me and my wife agree that property was the best experience and offers so much more! Trs is the only exclusive property. So Kantenah, colonial, and white sands share all the amenities. Hope this help!
Stayed 1 night in Dec 2024

8/10 Good

Aisuluu

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Lizette

Stayed 8 nights in Nov 2024

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service
The food in the buffets are just ok. And got to eat in one of the specialties restaurants La paisana very good dinner. Just make sure you do the reservations for those Restaunats soon as you get there otherwise you will be eating ok buffet dinner every night
Stayed 3 nights in Dec 2024

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The people at the resort were absolutely the sweetest. Shout out to Efron who was always there to help out during dinner time with my toddler. The only downside was that the resort was under construction at the time, and the resort is huge. We would have to walk all the way around, which was quite tiring and time consuming, but thankfully they have little shuttles around the resort which made it a lot easier when you can catch one. Overall, great experience here!
Stayed 5 nights in Nov 2024

10/10 Excellent

JOHN

Liked: Cleanliness
Stayed 2 nights in Nov 2024

8/10 Good

Liliya

Liked: Cleanliness, property conditions & facilities
Stayed 15 nights in Nov 2024

10/10 Excellent

EpicDan101

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property a lot of construction unfortunately.
Stayed 15 nights in Nov 2024

10/10 Excellent

Benjamin G

Stayed 7 nights in Oct 2024

10/10 Excellent

Alla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Nov 2024

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
no. no. no. dont stay here.
Stayed 4 nights in Oct 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food services , many options in the buffet great live music entertainment swimming pools very good , room well clean and well maintained, the only dawn side was the lacking of transportation at night between lobbies and the beaches to many rocks other than that everything is great in this resort
Stayed 10 nights in Oct 2024

2/10 Terrible

Elise

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities
No transport to and from airport included in all inclusive package from expedia, no option to even purchase. Taxi 400usd round trip. Can never book into the good restaurants concierge doesnt answer phone. Room service consistently took 1.5 hours between 17 of us in 5 rooms when told 20 mins. Our child dropped a plate and cut her foot and no help whatsoever. Asked to clean room 3 hours later still broken glass and 10pm when kids need to sleep. Food poisening from under cooked chicken and brazilian restaurant.
Stayed 7 nights in Oct 2024

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Like: Everyday average staff. Nice, helpful, and accommodating. Dislike: Dated resort. Hard sell timeshare club sale. Food was average to poor at time. Transport around the resort was not organized unless you sign up for the club or were in TRS. Beach was a joke. No real beach in most locations. TRS and family select have ok beaches but still not what I expected. Most alcoholic drinks are watered down or bad brands unless you are in TRS or the club. White sands lobby smelled of sewage unsure if it was related to construction. AC and refrigerator were down at check in. Room service ordering was poor. They always left off one or two items.
Stayed 5 nights in Sep 2024

2/10 Terrible

Jenifer

Travelled with family and small children
Disliked: Cleanliness, amenities
They should warn you they are doing construction on the property and shut down white sand amenities
Stayed 9 nights in Aug 2024

4/10 Poor

Jenifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is far from everything so if you want to go and leave the resort and explore, it’s nearly impossible and very expensive White sand selection is doing renovations so you can’t even see the beauty of that property The rooms are horrible very outdated and the beds are very uncomfortable. Our AC wasn’t working the first night we got there and every day we called about hot water issues and we stayed in one bedroom villa. For the price we paid. I do not recommend this resort. It is really really big. The food quality is horrible. We ordered hamburgers for room service and we literally got ground beef patties raw. I mean, I understand because the resort is so big there are so many people you’re now fighting with quantity rather than quality
Stayed 9 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 7 nights in Aug 2024

4/10 Poor

Loredana

Disliked: Cleanliness, property conditions & facilities
stained sheets and bedding No ac for a day No hot water for two days
Stayed 4 nights in Aug 2024