Kingston Holidays from AU$4,150

Upon arriving, we checked into, and check in was pleasant. However, when we went to the room, we were greeted with cobwebs, dirty floors, counters, bathroom toilet that did not work, and no hot water. We asked for another room, but was told that "there was no guaurantee that those rooms were cleaned." I forgot to mention earlier, that we also had visitor, a centipede that measured about 7 -8 inches, that thing was quick on its feet. I have never seen one that big except on documentaries. In the rooms, because we had a room change the following day, you have two guests, yet you only have one dusty cup and saucer for coffee, coffee, no sugar, no creamer. Our interactions with the kitchen staff during breakfast was superb. However, we ate out for dinner has the dinner menu was very very limited. The second room did have hot water and much nicer than the first but still needed work. I am not a complainer nor do I allow things to bother me, but this one I had to speak up about. I think the management needs to check the rooms after they are cleaned by staff to ensure cleanliness and readiness for guests. I must admit, they are building a newer section on the property. Hopefully things will improve.

My hostess Novelette was very cooperative and eager to ensure my stay went well. She was always ready to answer any questions asked to make my stay comfortable. I would certainly stay here again should the opportunity arise.

The property is very unique. Most of the rooms are ocean view and the views are breathtaking. I liked the special touches like the hammock on the balcony. the room was very large. There were some housekeeping items that could use a little attention, but overall, lovely property. Having a nice restaurant with outdoor seating was great as well.

The staff was great. The room was ok. The place is old but updated in the last 10 years. Cold shower and the sausage for breakfast was giving hotdog.

Need to improve on interaction with customer, there was no offer of upgrade, had to wait for 45 minutes, no offer of gift for a VIP customer. I've stayed at hotel over 30 times and service at front desk has deteriorated.