Hotels with Pool & Resorts in Kitayuzawa Onsen from AU$304

"If you are a non-smoker, do yourself a favour and skip this place. The hotel uses central air conditioning and the rooms on the non-smoking floor (level 7) smell musky with a stale cigarette stench. We had 3 rooms in my group and all the rooms were the same even when we changed rooms. In addition, most of the service staff were non-Japanese, they could not communicate well and did not appear to be well trained and quite rude. When I tried to gently share some feedback with the reception staff,...

"Amazing buffet dinner and breakfast. Outdoor onsen is quite an experience too. "