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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
Luxury Kraków hotel in Kraków City Centre with a full-service spa

Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Restaurant
Property entrance
Luxury Suite
Terrace/patio
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
The current price is AU$308
includes taxes & fees
2 Mar - 3 Mar

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior

Superior | Living area

Superior

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Super Deluxe

Super Deluxe

Super Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 47 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe

Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room

Luxury Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

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Sundeck

Wyndham Grand Krakow Old Town

  • Pool
  • Hot tub
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  • Pet-friendly
9.6 out of 10, Exceptional, (975)
The price is AU$255
includes taxes & fees
2 Mar - 3 Mar
Wyndham Grand Krakow Old Town
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About the area

Map
Sw Jana 15, Kraków, 31-017

What's nearby

  • Royal Road - 3 min walk
  • Main Market Square - 3 min walk
  • Cloth Hall - 4 min walk
  • St. Mary's Basilica - 4 min walk
  • Wawel Castle - 17 min walk

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 16 min walk
  • Kraków (KRK-John Paul II - Balice) - 26 min drive

Restaurants

  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe 2 - ‬1 min walk
  • ‪Domowe Przysmaki - ‬2 min walk

About this property

Hotel H15 Luxury Palace - Destigo Hotels

Luxury hotel near Main Market Square
Close to Royal Road and Wawel Castle, Hotel H15 Luxury Palace - Destigo Hotels provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Indulge in a body scrub, a body treatment and a massage at the on-site spa. Free in-room WiFi is available to all guests, along with a gym and conference space.
Additional perks include:
  • An indoor pool with sunloungers
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby indoor pool
  • A front desk safe, luggage storage and tour/ticket information
  • A banquet hall, concierge services and meeting rooms
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 70 individually decorated rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, down duvets and free cots/infant beds
  • Bathrooms with heated floors and rainfall showers
  • 49-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, LED light bulbs and electric kettles

Languages

English, Italian, Polish, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 150 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 160 for adults and PLN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 200 per pet, per day
Service animals are welcome, and are exempt from fees
Up to 10 kg per pet
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately PLN 160 for adults and from PLN 80 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace - Destigo Hotels have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Hotel H15 Luxury Palace - Destigo Hotels?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel H15 Luxury Palace - Destigo Hotels on 2 Mar 2025 start from AU$308.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel H15 Luxury Palace - Destigo Hotels pet-friendly?

Yes, this property allows pets with a maximum weight of up to 10 kg per pet. There's a fee of PLN 200 per pet, per day. Service animals are exempt from fees.

What time is check-in at Hotel H15 Luxury Palace - Destigo Hotels?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel H15 Luxury Palace - Destigo Hotels?

Checkout is at noon.

Does Hotel H15 Luxury Palace - Destigo Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 170 per vehicle applies.

Where is Hotel H15 Luxury Palace - Destigo Hotels located?

Located in Kraków City Centre, this luxury hotel is within a 5-minute walk of Florianska Street, Royal Road, and Main Market Square. Czartoryski Museum and Dominik Rostworowski Gallery are just steps away. Kraków Główny Station is 16 minutes by foot.

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Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 355 out of 397 reviews
Rating 8 - Good. 26 out of 397 reviews
Rating 6 - Okay. 9 out of 397 reviews
Rating 4 - Poor. 2 out of 397 reviews
Rating 2 - Terrible. 5 out of 397 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Great hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Martin

Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Stayed 4 nights in Dec 2024

8/10 Good

Brett

Very happy good location highly recommended
Stayed 3 nights in Dec 2024

10/10 Excellent

Hannah

Excellent hotel. Beautiful interior. Fantastic professional staff. The hotel is situated in a really central area of the Old Town with lots of lovely bars and restaurants on the doorstep. Would definitely stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ash

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality
Stayed 3 nights in Nov 2024

10/10 Excellent

michael

So kind and helpful. Room was like being in a palace. Spent our 30th Anniversary here. Super breakfast. Excellent concierge. Welcoming staff went above and beyond! Thank you…..
Stayed 2 nights in Jan 2025

10/10 Excellent

Glenn

I don’t receive upgrade benefit even though the hotel was quite empty. The service and staff are excellent. The spa is a great asset. The location couldn’t be better 2 mins walk to the main square. The only real negative was the lobby music which played in the lobby and restaurants. It was a 5 min loop and by the end of our stay was driving us up the wall.
Stayed 4 nights in Feb 2025

10/10 Excellent

peter

What a truly great hotel, the staff were exceptional and could not be more helpful. Wonderful choice on every level, the food was sublime, complements to the chef. Highly recommended, I travel a lot and this is right up there with the best.
Stayed 1 night in Dec 2024

10/10 Excellent

Anna

The staff was very accommodating!
Stayed 3 nights in Nov 2024

10/10 Excellent

Osian

Fantastic Hotel. Luxurious, great location, wonderful breakfast and excellent staff. Do not hesitate to stay here if you're visiting Krakow.
Stayed 3 nights in Oct 2024

8/10 Good

Isabelle

Lovely hotel in the heart of the old town. My room was large and comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rita

Absolutely amazing from the moment we checked in! Great service, very attentive, room was amazing & the bath, just the best! Thank you very much. Highly recommend & will return!
Stayed 4 nights in Dec 2024

10/10 Excellent

John

Exemplary service and standards. Ideally placed for all attractions. Good quality breakfast. We would have no hesitation to return.
Stayed 3 nights in Dec 2024

10/10 Excellent

Chris

An amazing hotel. Expect a very nicely decorated room, clean, well looked after. The staff are very polite and helpful. A great hotel and yes I would come back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Samer

Great place
Stayed 5 nights in Jun 2024

10/10 Excellent

Levi

Great hotel, great location
The staff were very friendly, the breakfast is fantastic and the rooms were comfortable. The pillows where the only let down The location is ideal!
Stayed 3 nights in Oct 2024

8/10 Good

Armik

This is a very good hotel because it is in a good location and has good services and amenities.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jinka

Great location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Fred

Great Hotel and Staff to match!
Beautiful property, well located. A great spa, and Anna gives the best massage ever. Their Concierge Michael? knows the city and region well a gave me invaluable tips on making this a great stay.
The Town Hall Square.
St Mary’s a three block walk from H15
St Mary’s Be there on the hour for a delightful surprise.
St Mary’s
Stayed 2 nights in Oct 2024

10/10 Excellent

Emanuel

Excellent hotel!!
Stayed 1 night in Jul 2024

8/10 Good

John

Located in a fabulous spot to tour the old city. Friendly & helpful staff
Stayed 3 nights in Oct 2024

10/10 Excellent

David

A beautiful property. Would stay there again,
Stayed 3 nights in Jul 2024

10/10 Excellent

Chris

Great staff. Lovely spa. Good breakfast.
Stayed 3 nights in Oct 2024

10/10 Excellent

jim

Beautiful property… 5 star service and rooms. Great location. Staff excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Christopher

The best hotel. Loved it. Service wa insanely good.
Stayed 2 nights in Oct 2024