8/10 Good
Ahmad Syahir
16 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was great since it has easy access to the kids pool. Amenities provided was good.
But the room especially the toilet was rather small.
Facilities provided is good.
Breakfast was average.
The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests.
Some food they replenish, gone in secs and you have to wait again.
The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in).
For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries.
Can’t comment much on the F&B staff since they were busy.
The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good.
Not forgetting the bellman service too.
To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that!
Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park.
Overall, our stay was pleasant. Atleast, the kids had fun :)
Ahmad Syahir
Stayed 1 night in Nov 2024