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"Great place to stay , definitely recommend staying here. We had a meal at the hotel 1 night and it was a fantastic experience. The Spa at the hotel was absolutely amazing, very clean and staff were very friendly."

"My stay here was absolutely fantastic. The staff are very helpful and answered all kinds of questions about my room and the town itself. The room was immaculate and well-tended throughout my stay. Their private baths were very nice. It's in a nice location on the edge of the shopping area not far from the train station, with a nice view overlooking the river."

"If I can give it six stars I will .It is elegant, staffs were courteous, hot spring area is outstanding! Dinner is like Michelin stars restaurant. Breakfast buffet is also outstanding. We’ll definitely come back again."

"Amazing service and amenities. It was an incredibly relaxing 2-night stay after a lot of city walking! Highly recommend the dinner."

"This ryokan was an amazing and incredible experience. The people here were so kind and their service was on another level! From the moment we walked in to check in, we were comfortably seated to tea and refreshments. Their morning breakfast.. we were amazed at the quality of the spread. Their dinner felt like a feast and had such curated foods. During our whole stay here, it felt like a wellness stay from the healthy meals, snack/tea times, aromatherapy towels, and private onsen (there are two onsens on the main floor that is shared by the guests but can be privately used one at a time). Beds and rooms were so comfortable as well! Thank you so much for the stay, we had a wonderful experience!! "

"The most comfortable bed in Japan. Staff lovely, great shared communal area. Rooms spacious and shower great. A little away from everything, but still had a wonderful relaxing stay. "

"Had such a lovely stay. The dinner and breakfast really made the experience. If you're wavering, order them! You won't regret it"

"Great hotel and service. The manager was very kind and the room was beautiful. I very much enjoyed my stay and appreciated the market nearby"

"We had a fabulous stay at Hotel Kitanoya. Everything was to perfection. The onsen has both indoor and outdoor baths. You can sit under a canopy of trees and enjoy nature! Our spacious room had a picture-perfect view of the bay. The food was stupendous. Fresh, varied, and yummy. The staff are very professional and pleasant. They did everything to make our stay wonderful. The location is just a 6-minute walk to the station, and the hotel also provides a shuttle. I didn't want to leave!"