2/10 Terrible
Marek
Travelled with partner
14 Nov 2024
Disliked: Staff & service
Our stay at the Carriage House was nothing but horrible. My wife and I were chatting in the room when a security guard literally banged at the door screaming to keep our noise down. I asked what noise he was referring to. He left without answering my question. I went downstairs to the front desk to ask why they were sending security to our room. Their answer was that they received a call from someone complaining the noise coming from our room. We are 60 and 69 screaming or having a party, really? The whole conversation was hostile without providing any evidence.
I called Brandon Tilley, Hotel Manager the next morning to complain. He said he had personally authorized sending the security guard to our room based on the “evidence”. He mentioned that the evening before I went to the City Club’s restaurant for dinner, and that I was completely drunk and disruptive. Problem is that we did not go to the City Club’s restaurant for dinner. We went to a completely different restaurant, and I emailed a copy of the bill to the manager. It was some other person who gave them my room number. The whole issue was terribly mishandled and the accusations against me were completely unfounded and an attack on my character.
It is completely unprofessional the way hotel handled the case. Instead of comparing names on a credit card slip from the restaurant and the one associated with the room, he declared me guilty and treated me like a criminal. It was definitively our last stay at the hotel.
Marek
Stayed 2 nights in Nov 2024