Lagoa Hotels, Gaspar

"The whole staff was wonderful. Especially Marcos. "

"I live every minute of My stay,and the view for me was beautiful "

"Great resort, but there was one downside: construction was ongoing, and our afternoon nap was interrupted by hammering and machinery. I’m not sure why those rooms next to the construction site were assigned to us. That was the only downside during our stay."

"Bathroom condition were not good at all, beds were old. The people working there were great. "

"muito excelete"

"Estadia boa mas recomendo o hotel providenciar mais um profissional na recepção, pois é frustrante ter apenas 1 profissional para fazer tudo! Ficamos lá duas noites e todas as noites tinha apenas um profissional para atender todos do hotel, então a pessoa fazia o Check-in e tirava todas as dúvidas dos hospedes, grande problema pois havia uma fila que levou mais de 40 minutos para sermos atendidos. Os hospedes começaram a ser mal educados porque realmente absurdo levar mais de 40 minutos para ser atendido e o hotel super lotado. Recomendo imediatamente o hotel providenciar mais um profissional porque é insano ter uma pessoa só. "

"There are some great things about this hotel, some mediocre things and some really bad things. The good: it’s well-updated in the rooms and the lobby. The rooms are basic and plain but you have everything you need. Everything was clean, the bathrooms were clean and updated. There are some great amenities such as the kids’ playroom, the game room, and the piano downstairs. The staff was helpful and kind. The bad: Elevators were a serious problem. The elevators are very small and it isn’t enough for the amount of people (and we visited in the off-season, in July). We were often waiting 20-30 minutes to get an elevator. Breakfast was chaotic. Not really a big enough dining room for everyone. One day we had to wait 20+ minutes in line just to get a table… and we had already waited 30 minutes for an elevator. That was a real headache. Valet parking was also a mess. On the day of our departure we requested the car in person at the reception desk. Waited 1.5 hours for our car to arrive in front of the hotel! We had a very long drive ahead of us and that was a very big problem. We were constantly asking the front desk when the car would arrive and we were told it was “almost there”… for an hour and a half. There is no excuse for that. The pool… lots of mold and gunk around the tiles on the sides of the pool, and on the surrounding walls and ceilings. The pool itself is old and they have just replaced the pool deck tiles. Felt gross. Also the water was not warm enough. "

"Good"