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"Reception was a bit rude and they got our check in times wrong too apart from that brilliant would definitely stay again "

"Overnight meet up in Lancaster but this hotel was absolutely perfect. Staff were friendly and helpful - we had a problem with our remote control and were offered several options to help, including the offer of a different room to see if the TV was any better there. 5min walk to station. 2min walk to castle. Central location for town with a selection of eateries. Beds were extremely comfortable. Possibly some more hooks in the room would be useful to hang coats. Also hook on bathroom door would be handy The hotel is obviously of its age and clearly has a lot of history so it might seem a little dated but it was clean and tidy and had everything we needed. Not sure how much use the Crypt (downstairs bar) gets but it would make a great spa!! All in all a really lovely stay. . "

"Should recommend this hotel to friends etc thanks"

"Clean room but awkward to get to from reception. Some dust apparent. Bathroom very small with WC hard against the tiles and uncomfortable. Bathroom fan very noisy. Bathroom clean and well equipped. Staff very nice. Parking haphazard. One bed of the twin was collapsing at one corener/missing a foot?It wasn't obvious how to get into the hotel from the main road. Hotel in need of a lot of TLC and looks shabby from the outside."

"Perfect!! Loved every minute. "

"The staff were all excellent, couldn't do enough for us xx "

"Great hotel. Staff all lovely. Great cocktail Bar overlooking the lake which also does food. On site restaurant mizumi is excellent. Great atmosphere. It was nice to have an evening where we didn’t need to leave the hotel. The only points for improvement would be the bathroom could do with modernising and having a walk in shower and the superior room we had could have done with a set of drawers as we felt this was lacking. That being said we would definitely book again. We had a great visit "

"Met all our requirements. Very peaceful stay. Breakfast was very good. Staff very helpful Rooms very comfortable."

"We had a lovely stay at the hotel. The staff were welcoming and helpful. The pool was fantastic for children and open from 7-7. A lovely touch to have a child’s welcome pack. The duck food was a lovely idea too and our daughter really enjoyed it. A great base to explore with the aquarium, steam boat and steam train on the doorstep. About to 10-20mins from other shops. "