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Crowne Plaza London - Docklands, an IHG Hotel

4.0 star property
Waterfront London hotel in Newham with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza London - Docklands, an IHG Hotel

Property amenity
Junior Suite, 1 King Bed
Spa
Bar (on property)
Exterior

Reviews

8.6 out of 10

Excellent

Guests liked:

Friendly staff, spacious rooms

Popular amenities

  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Spa
    Spa
  • Gym
    Gym
The price is AU$192
includes taxes & fees
16 Dec - 17 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Sofa bed - single
Private bathroom
Shower/bath combination
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior
Aloft London Excel
Pool
Pet-friendly
Free WiFi
Restaurant
8.8 out of 10, Excellent, (1006)
The price is AU$181
includes taxes & fees
15 Dec - 16 Dec
Aloft London Excel
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About the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • ExCeL Exhibition Centre - 5 min walk - 0.5 km
  • London Stadium - 8 min drive - 6.0 km
  • O2 Arena - 9 min drive - 6.3 km
  • Westfield Stratford City - 9 min drive - 5.9 km

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 4 min drive
  • London (LCY-London City) - 11 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co - ‬5 min walk
  • ‪Upper Deck Restaurant - ‬3 min walk
  • ‪Nakhon Thai - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands, an IHG Hotel

Upscale eco-certified hotel near ExCeL Exhibition Centre
Near O2 Arena, Crowne Plaza London - Docklands, an IHG Hotel provides dry cleaning/laundry services, a bar and a gym. Treat yourself to a massage at Rinu, the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and a steam room.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Babysitting (surcharge), free newspapers and tour/ticket information
  • A 24-hour front desk, ATM/banking services and smoke-free property
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 210 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with shower/bath combinations and hairdryers
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands, an IHG Hotel Hotel
Crowne Plaza London - Docklands, an IHG Hotel London
Crowne Plaza London - Docklands, an IHG Hotel Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza London - Docklands, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands, an IHG Hotel on 16 Dec 2024 start from AU$191.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza London - Docklands, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza London - Docklands, an IHG Hotel?

Self-parking is available for GBP 25 per day. Limited spots are available.

What time is check-in at Crowne Plaza London - Docklands, an IHG Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Crowne Plaza London - Docklands, an IHG Hotel?

Checkout is at 11 AM.

Where is Crowne Plaza London - Docklands, an IHG Hotel located?

Located in Newham, this spa hotel is 0.3 mi (0.4 km) from ExCeL Exhibition Centre and 1.9 mi (3 km) from O2 Arena. Thames River and Queen Elizabeth Olympic Park are also within 3 miles (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 8 minutes.

Crowne Plaza London - Docklands, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tatiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spot on. The staff are all very helpful and friendly, this will be my regular hotel every time I go to London from now on.
Stayed 1 night in Oct 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly, helpful and polite
Stayed 1 night in Oct 2024

10/10 Excellent

Terence

A comfortable stay, spacious rooms, quiet.
Stayed 5 nights in Oct 2024

8/10 Good

david

Stayed 1 night in Sep 2024

6/10 Okay

Joanna

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We were very upset to be told on check in (not booking) that the pool was closed. This was a special treat for my daughter’s birthday and chose the hotel so we could enjoy the facilities. Very disappointed to find out they were not in use! Check in was very very slow… even though there were 4 people behind the desk doing other things non guest related. We went to breakfast at 10.30…. We had missed it and I had paid extra for breakfast.. both my daughters and I remembered being told it was served to 11. There was no effort at all to give us any food so yet again, after not being able to swim… we were unable to eat. The lifts were also ooo a lot so we had to use stairs to level 4.
Stayed 1 night in Sep 2024

8/10 Good

Gozie

Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew, BIRMINGHAM

Liked: Property conditions & facilities
All very good
Stayed 1 night in Sep 2024

10/10 Excellent

Leila

Stayed 1 night in Aug 2024

10/10 Excellent

Hetal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel went above and beyond for me and my partner to celebrate my birthday! A small gift and a bottle of Prosecco and an upgrade to a Docklands view room, I couldnt have asked for more! I will definitely going back again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the front desk were outstanding with the help they gave me. RITA, GUSTAVO, CHEYENNE, and VIVIEN instructed me as to how to board the Elizabeth train line to get to my various destinations. They also suggested stores for groceries to go to and tourist sites.
Stayed 5 nights in Aug 2024

10/10 Excellent

Dana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, pool has limited hours for children. Hot tub only for 12 years and up.
Stayed 3 nights in Aug 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an upgrade and it was a beautiful room, clean and quiet quick access to the train station dining was amazing at the restaurant, if I’m ever in London again I’ll definitely stay here loved it
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fairly quiet part of London 2 mins from DLR Royal Victoria. Food in the hotel was surprisingly good but also a few options to dine out close by. Staff were very helpful and I’d happily stay again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were excellent and the food was lovely! It is a bit tricky to get to as a bit of a walk from the nearest tube, but ideal for the EXcel Centre.
Stayed 1 night in Aug 2024

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

rajpal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend away in London
The location was perfect for what we wanted with easy access to sights etc. The hotel itself was pretty good although a little tired. Staff were excellent, really friendly and very helpful. Swimming pool needed a clean as it was very cloudy on our 2nd visit
Stayed 2 nights in Aug 2024

8/10 Good

Maritza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at the Docklands crowne plaza hotel. My room was very clean and comfortable. The hotel is close to the tube too. The breakfast buffet was great and so was dinner. Plus I loved drinking a pint of Camden ale after a long day of sightseeing. I only have two complaints about my stay. First was upon arrival to the hotel me and my family were treated rudely by I believe a French receptionist. We had just arrived from a 10 hour journey from NYC to Heathrow Airport then a 90 minute cab drive. It was almost 11pm London time. I was standing in line to check in when the receptionist I mentioned earlier told me she sees me but they are having a staff change and I have to wait. I said ok but then minutes later she begins assisting and flirting with a handsome tall man who arrived after me to check in. I could’ve made a scene but I have manners and I was exhausted and figured it best to just mention that incident in this review. My second complaint is that the pool is really a club and they only allow children to swim in it during early hours of the day. So if you are traveling with a child like I did and picked this hotel with the intention of using the pool after a day of sightseeing please be aware that you have to make time during your trip to use the pool during the day cause you can’t after I think 5 or 6pm. So plan accordingly. But again this is a clean and comfortable hotel. And I enjoyed my stay. I would stay here again.
Stayed 6 nights in Jul 2024

8/10 Good

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

conceição

Travelled with partner
Liked: Cleanliness
Swimming was not open to customer .they doing . kids swimming classes
Stayed 2 nights in Jul 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Crowne Plaza Docklands! The area is very cosmopolitan and close to the DLR network. All the staff were friendly and helpful and nothing was too much trouble! We enjoyed the breakfast and meals in the restaurant were very tasty! I would recommend the Crowne Plaza to other travellers to London
Stayed 2 nights in Jul 2024

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and nice food too.
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Stayed 1 night in Jul 2024

4/10 Poor

assad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service was horrible practically the manager was shouting at me at one point about asking the car park which was overcharge me l, not very helpful £25 a night, I was told was £6 a night when I was checking in. Customer service non-existent
Stayed 1 night in Jul 2024

General hotel information

Reasons to Book
Onsite Restaurant/Bar & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Nearest Airport
London (LCY-London City)