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Crowne Plaza London - Docklands by IHG

4.0 star property
Waterfront hotel with full-service spa and fitness centre

Photo gallery for Crowne Plaza London - Docklands by IHG

Situated waterfront, this hotel offers stunning views of the surrounding area.
Relax in a spacious room with a large bed, desk, and city view.
Relax in a spacious room with a large window offering a view of the outdoors, a seating area with two armchairs and a coffee table, and a comfortable side table.
Relax in a stylish space with a sofa, armchairs, and a flat-screen TV.
Enjoy a meal at the round dining table, surrounded by comfortable seating and floor-to-ceiling city views.

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Air conditioning
The current price is AU$244
includes taxes & fees
28 July - 29 July

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Sofa bed - single
Separate bedroom
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Minicooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed (Mini cooler)

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Double Beds (Mini cooler)

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 1
  • 1 Single Bed

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About the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • ExCeL Exhibition Centre - 4 min walk - 0.4 km
  • O2 Arena - 3 min drive - 1.7 km
  • Westfield Stratford City - 9 min drive - 4.5 km
  • Tower Bridge - 12 min drive - 7.5 km

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London (LCY-London City) - 12 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co - ‬9 min walk
  • ‪Upper Deck Restaurant - ‬3 min walk
  • ‪Nakhon Thai - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands by IHG

Upscale eco-certified hotel near ExCeL Exhibition Centre
Near O2 Arena, Crowne Plaza London - Docklands by IHG provides dry cleaning/laundry services, a bar and a gym. Treat yourself to a massage at Rinu, the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and a steam room.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Babysitting (surcharge), a banquet hall and luggage storage
  • Concierge services, 1 meeting room and a porter/bellboy
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 210 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with shower/bath combinations and hairdryers
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

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8.8 out of 10, Excellent, 1,011 reviews
The price is AU$217
includes taxes & fees
28 July - 29 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of 22 July 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on 28 July 2025 start from AU$243.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza London - Docklands by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza London - Docklands by IHG?

Self-parking is available for GBP 25 per day. Limited spots are available.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Crowne Plaza London - Docklands by IHG?

Checkout is at 11 AM.

Where is Crowne Plaza London - Docklands by IHG located?

Located in Docklands, this spa hotel is 0.3 mi (0.4 km) from ExCeL Exhibition Centre and 1.9 mi (3.1 km) from O2 Arena. Thames River and ABBA Arena are also within 3 miles (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 9 minutes.

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Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 86 out of 1000 reviews
Rating 4 - Poor. 33 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Irodakhon

Liked: Cleanliness, staff & service, amenities
Staff was good, breakfasts were amazing
Stayed 7 nights in Jul 2025

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, helpful staff Comfy bed & lovely pool
Stayed 1 night in May 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
Nice and clean. Professional staff and made to feel very welcome
Stayed 2 nights in Jul 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again.
Beautiful natural colour palette dining area, with a great breakfast and friendly staff.
View looking across the dock to the hotel.
The O2 across the water and the cable cars are only a 3min walk from the hotels lobby.
Stayed 1 night in Jun 2025

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend
Stayed 2 nights in Jun 2025

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay. Is a little far from the center.
Stayed 3 nights in Jun 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay, great location.

Staff were amazing, even upgraded our room
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

We really enjoyed our stay, the staff were friendly and accommodating. The swimming facilities really made our stay more special. Breakfast was really good with lots of choice. Check in and check out was easy. Rooms were well equipped and comfy. Nice location and easy access to all areas of London that we needed.
Stayed 1 night in Apr 2025

8/10 Good

Brett

Liked: Staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, especially at the Spa and front desk. It was slightly annoying having to get a key card for the lobby toilets.
Stayed 1 night in Apr 2025

10/10 Excellent

Helen Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality hotel with excellent service

Decent quality hotel in a convenient location for Excel and City Airport. Always water provided in the bedroom and comfortable beds. Staff are friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and nice hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

We have had a wonderful stay Speedy efficient check in warm welcome Spotlessly clean great service throughout our visit
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as it should have been. Room was clean and a good size and the breakfast was great.
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good one night stay

Good stay, staff were friendly and helpful. Great location.
Stayed 1 night in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all around
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location and friendly staff
Stayed 1 night in Oct 2024

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely stay perfect for our trip to the Excel, had an upgrade to a suite which was amazing ! Great view over the river , breakfast was lovely too.
Stayed 1 night in Dec 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and nice food too.
Stayed 3 nights in Jul 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute joyful stay, Vivien and Iosha were fantastic, really couldn't do much more for you, excellent service.
Stayed 3 nights in Jan 2025

10/10 Excellent

Terence

A comfortable stay, spacious rooms, quiet.
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely stay

Very helpful and friendly staff. Polite and kind with children. A lovely stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for a short stay
Stayed 1 night in Mar 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Stayed in a comfortable room with two double beds for two nights. Very comfortable beds. Quiet rooms from an external point of view despite being in the flight path for the City airport. Quite a bit of noise from the corridor though. Breakfast a good selection although they weren't very good at restocking empty items or clearing dirty plates so the table got quite cluttered. The pool are was ok although not many places to sit.
Stayed 2 nights in Apr 2025