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Sandman Hotel & Suites London Downtown

2.5 star property
Hotel with free breakfast, near Budweiser Gardens

Photo gallery for Sandman Hotel & Suites London Downtown

Exterior
Lobby
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette
Interior
Standard Room, 2 Queen Beds, Non Smoking
In the heart of Downtown London, Sandman Hotel & Suites London Downtown offers a warm welcome with free full breakfast and a cozy fireplace in the lobby. Connect to high-speed WiFi, unwind at the business center, or explore nearby attractions like Budweiser Gardens.

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Parking available
The current price is AU$139
includes taxes & fees
17 Feb - 18 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/bathtub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
LCD TV
  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
9.0 out of 10, Wonderful, (220)
The price is AU$154
includes taxes & fees
17 Mar - 18 Mar
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About the area

Map
374 Dundas St, London, ON, N6B1V7

What's nearby

  • London Convention Center - 7 min walk
  • Victoria Park - 8 min walk
  • London Music Hall - 11 min walk
  • Budweiser Gardens - 12 min walk
  • University of Western Ontario - 5 min drive

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Queens Cafe - ‬9 min walk
  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Tap & Grill - ‬4 min walk
  • ‪Coffee Culture - ‬5 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel near Budweiser Gardens
You can look forward to free full breakfast, dry cleaning/laundry services and a fireplace in reception at Sandman Hotel & Suites London Downtown. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a business centre are available to all guests.
You'll also enjoy the following perks during your stay:
  • Self-parking (surcharge), a lift and ATM/banking services
  • A vending machine, free newspapers and a TV in reception
  • A water dispenser, a computer station and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 109 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • 32-inch LCD TVs with satellite channels
  • Fridges, microwaves and coffee/tea makers

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 16 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Frequently asked questions

Is Sandman Hotel & Suites London Downtown pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 16 kg per pet. There's a fee of CAD 28.25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Sandman Hotel & Suites London Downtown?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Sandman Hotel & Suites London Downtown on 17 Feb 2025 start from AU$139.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sandman Hotel & Suites London Downtown?

Self-parking is available for CAD 18.08 per day.

What time is check-in at Sandman Hotel & Suites London Downtown?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Sandman Hotel & Suites London Downtown?

Checkout is at 11 AM.

Where is Sandman Hotel & Suites London Downtown located?

Located in Downtown London, this hotel is within a 15-minute walk of Jonathon Bancroft-Snell Gallery and Budweiser Gardens. University of Western Ontario is 2.4 mi (3.8 km) away. London, ON (XDQ-London Train Station) is 11 minutes by foot and London Station is 11 minutes.

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 302 out of 1092 reviews
Rating 8 - Good. 337 out of 1092 reviews
Rating 6 - Okay. 228 out of 1092 reviews
Rating 4 - Poor. 118 out of 1092 reviews
Rating 2 - Terrible. 107 out of 1092 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Grace

Travelled with group
Liked: Staff & service, amenities
I didn’t like that it was hard for me to get much sleep because of the noisy occupants that we could hear throughout the night, in the hallways on the floor that we were on. I also didnt like that i found use tissue paper under the covers in a bed that was supposed to be freshly made. Also as i was loooking for my hair cover ( which had drop down on the side of the bed) I saw 3 empty milk containers under the bed which indicated that the carpet may not have been vacuum. I must mention that the cost of the room was quite high but the reason I chose that hotel was because ir was close to an office where my friend had an early appointment the next day. However i must mention that the front desk staff was quite accomodating and professional on my entrance and departure. I was also disappointed that for the price i paid through Expedia, the hotel was misrepresented.
Stayed 1 night in Feb 2025

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The suite is larger than expected. Front desk checked to make sure everything was okay.
Stayed 1 night in Feb 2025

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Very happy
Stayed 1 night in Feb 2025

6/10 Okay

andy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room and service overall was average. It was the homeless peipke around the hotelbthatbwas disturbing. Checking in at night alone, with loitering homeless people just hangingbaround smoking, eating on the stairs was disturbing. I did not feel safe. Also therebwas major construction and this should have been mentioned in the add and a discount given. Out of town guests arent aware.also i did not know parking was extra.
Stayed 1 night in Feb 2025

6/10 Okay

Harry

Travelled with partner
Liked: Cleanliness, staff & service
Although the hotel itself was clean inside and relatively safe, the outside was kind of scary. There was a drug deal going down in front of the doors and a lot of sketchy people hanging around the front of the hotel from next door. The workers were all very nice and helpful and couldn't help the situation going on next door.
Stayed 1 night in Nov 2024

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service
It is fine...rough area
Stayed 1 night in Feb 2025

8/10 Good

Shahbaz

Business traveller
Liked: Amenities, property conditions & facilities
The room was cozy, clean although furniture was of old style. The bathroom was well stacked with all the essentials.
Stayed 1 night in Feb 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospital, staff were very polite, easy parking
Stayed 2 nights in Jan 2025

4/10 Poor

Remi

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we checked in, neither television worked. I called the front desk to inquire, and there was no answer after 12 rings. When I went to the front desk, both staff members were eating dinner - a point made very clear to me by one of the staff members. When I inquired about the televisions not working, he simply said, "It should be up and running again soon." The full breakfast advertised is your run of the mill cereal and oatmeal with some microwaveable breakfast sandwiches available as well. Upon checking out, the staff member refused to produce any kind of paperwork as I had used Expedia to reserve the room. If I travel to London, ON again, I will likely choose a different hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Jeff, Thornhill

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel needs to add better security to this location so guests feel more comfortable upon arrival. The underground parking lot has a horrible stench of urine. while walking to the room the hallway also has a faint smell too. Guests were also being sent to rooms that had not yet been cleaned by housekeeping. The property needs to deal with several issues to increase customer experience satisfaction.
Stayed 1 night in Feb 2025

4/10 Poor

Peter

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt awful, the bed was uncomfortable and nothing was sound proof you could hear everything. Definitely not worth the money
Stayed 1 night in Feb 2025

8/10 Good

Laura m

Travelled with family
Liked: Staff & service
It was decent
Stayed 1 night in Jan 2025

10/10 Excellent

Akshay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2025

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accomodation
Stayed 1 night in Jan 2025

2/10 Terrible

mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average
Stayed 1 night in Jan 2025

10/10 Excellent

Cheryl-Lynn

Liked: Property conditions & facilities
The hotel was central to the hospital. Staff was friendly and accommodating.was given an upgrade to a suite. The bed was comfortable. Room was spacious and clean. Very nice
Stayed 1 night in Jan 2025

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Stayed 1 night in Jan 2025

6/10 Okay

Johnny David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room we first had was near elevator (noisy) and the fan was super loud when in the bathroom. The front desk was only helpful to find a different room and because they were booked they updated us without cost, which was very appreciative. The new bathroom was definitely much better. From the front desk, to housekeeping - very helpful & pleasant staff. The bad: parking garage smells like urine and many homeless were hanging out, some doing drugs. Definitely a conversation to be had with he kids around this & not to touch anything. Breakfast was super busy & just very continental.
Stayed 1 night in Jan 2025

8/10 Good

Micheal

Liked: Cleanliness, staff & service
Mattresses could use some updating. Other than that, it was a nice reliable option in a great location.
Stayed 2 nights in Jan 2025

2/10 Terrible

Shaylene

Liked: Staff & service
Disliked: Property conditions & facilities
We didnt even have to pull back the comforter to see the crator in the bed. I stayed in this hotel under the previous ownership and nothing has been updated.
Stayed 1 night in Oct 2024

6/10 Okay

Vishal

they informed me parking wasn't included in the price which i thought it was.
Stayed 1 night in Jan 2025

8/10 Good

Josh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The parking is over $18 per day including tax. It’s not covered and its not secured. Many homeless in the area. Like 8-10 at all times. The rooms are very dated to around 1980. The breakfast is great, however a lot of disposable plates and utensils which ruins the meal and not environmentally responsible.
Stayed 1 night in Jan 2025

8/10 Good

Wayne

Travelled with partner
Good location and good value
Stayed 1 night in Jan 2025

6/10 Okay

Noah

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was decent
Stayed 1 night in Jan 2025