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Sapphire Hotel

3.0 star property
Experience top-notch service at this city hotel where attentive staff make your stay seamless.

Photo gallery for Sapphire Hotel

Front of property
Staircase
Triple Room, Private Bathroom
Lobby
Front of property - evening/night

Reviews

6.8 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services
The current price is AU$96
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom

Twin Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom

Triple Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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  • Housekeeping
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7.4 out of 10, Good, 1,095 reviews
The price is AU$122
includes taxes & fees
9 Feb - 10 Feb
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About the area

Map
35 Shepherds Bush Road, London, England, W6 7LU

What's nearby

  • Westfield London Shopping Centre - 12 min walk
  • Kensington High Street - 17 min walk
  • Hyde Park - 7 min drive
  • Buckingham Palace - 11 min drive
  • Piccadilly Circus - 12 min drive

Getting around

  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Subway Shepherds Bush - ‬6 min walk
  • ‪BrewDog Shepherd's Bush - ‬4 min walk
  • ‪Urban Baristas - ‬6 min walk
  • ‪The Sindercombe Social - ‬4 min walk
  • ‪Kave Cafe - ‬3 min walk

About this property

Sapphire Hotel

Hotel near Westfield London Shopping Centre
Located close to Hyde Park and Buckingham Palace, Sapphire Hotel has plenty to offer. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Concierge services, a computer station and a TV in reception
  • Tour/ticket information, luggage storage and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Sapphire Hotel have amenities, such as free WiFi and desk chairs, in addition to safes and sound-insulated walls. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with satellite channels and DVD players
  • Fridges, coffee/tea makers and heating

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

Is Sapphire Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sapphire Hotel?

As of 4 Feb 2025, prices found for a 1-night stay for 2 adults at Sapphire Hotel on 2 Mar 2025 start from AU$95.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sapphire Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of GBP 20 (subject to availability). Late check-in is available from midnight to 1:30 AM for a fee of GBP 20.

What time is check-out at Sapphire Hotel?

Checkout is at 11 AM. Late checkout is available for GBP 20 (subject to availability).

Where is Sapphire Hotel located?

Located in Hammersmith and Fulham, this hotel is 0.6 mi (1 km) from Westfield London Shopping Centre and 2.4 mi (3.9 km) from Hyde Park. Buckingham Palace and Piccadilly Circus are also within 6 mi (10 km). Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes.

Sapphire Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 223 out of 1001 reviews
Rating 8 - Good. 314 out of 1001 reviews
Rating 6 - Okay. 207 out of 1001 reviews
Rating 4 - Poor. 123 out of 1001 reviews
Rating 2 - Terrible. 134 out of 1001 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good value for money. Bit noisy as the room was facing the main road and there is not much insulation. Cheap for London standards and the location was quite good, close to Shepherds Bush tube station.
Stayed 2 nights in Jan 2025

6/10 Okay

Moses

Stayed 3 nights in Jan 2025

2/10 Terrible

Cicely

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give less than one star, I would. There was bed bugs. The floor was dirty and stained. The sheets were stained. It smelt like faeces outside the room by the door. There was hair on all the sheets, pillows and in the shower. The parking is advertised as £8.50 for offsite parking during the stay, yet, on arrival, we are told to go a park in Westfield as that is the offsite parking. This is £20 and there was no offer of compensation for false advertising. I was offered another room but admitted that this situation and conditions of the room made me feel uncomfortable and could not accept. I asked to speak to the manager and was told no. I asked for the gentleman to speak to the manager on my behalf to organise a refund and was told no. Apparently the manager would not be available for “a few days” and there was no one to authorise a refund or discuss the situation with. After all this, there was NO APOLOGY for the disgusting state of the room or the poor attitude towards me. I do not recommend this property and it should be shut down.
Stayed 1 night in Jan 2025

8/10 Good

Rupesh

Business traveller
Liked: Property conditions & facilities
Perfect overnight stay
Stayed 1 night in Jan 2025

8/10 Good

Akhtar

It's ok for short journey
Stayed 1 night in Jan 2025

4/10 Poor

Mohamed

Stayed 1 night in Dec 2024

6/10 Okay

Amber

Disliked: Staff & service, amenities
Very generous calling this a hotel its just several houses in a row that have been turned into rooms with a bathroom. Rooms are crazy small. Couldnt turn around with my backpack on or open a door fully. Really just ok but should not advertise this is as a hotel, it's just a room. Tried messaging the hotel serval times via email and also the expidea chat to radio silence. Left my bag at 1pm and was tild to come back in an hour for check in but check in wasnt until 3pm.
Stayed 5 nights in Dec 2024

4/10 Poor

Lesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had the basic facilities which is ok, carpet looked dirty, they said rooms sound proof, i could hear street noise all night as a gap in the seal of the main window, i could hear next door tv early hrs of the morning. So didnt get much sleep, so wont be staying again
Stayed 1 night in Jan 2025

10/10 Excellent

Jaidalyn

Stayed 1 night in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

8/10 Good

Georgia

Liked: Staff & service, property conditions & facilities
Very good location, quick walk to train stations. Room was very small but had everything you need for a comfortable stay. Excellent for London and a good price.
Stayed 4 nights in Dec 2024

2/10 Terrible

Madeleine

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da heatin woz timed but overall it woz great
Stayed 1 night in Dec 2024

10/10 Excellent

Lokmane

Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024

10/10 Excellent

NICOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Very comfy bed. Would definitely stay again. Could do with some free bottled water in the fridge.
Stayed 1 night in Dec 2024

8/10 Good

Jana

Liked: Cleanliness, staff & service
I saw many horrible reviews for this property and was a bit skeptical of staying here. But it was actually really lovely. The rooms are small but it has everything you need. The bed is comfy the shower is nice. The tv has many channels. There is a fan, hair dryer, small complimentary toiletries, coffee making facilities and a mini fridge. I stayed in room 60 and it has some flaws. For example the radiator worked sporadically, but luckily the property is warm inside so I didnt need it. The pillow was a bit flat, would be nice to have two rather. There were some broken tiles in the bathroom that need fixing. The room was very clean and the wifi worked very well. The staff are lovely and helpful and they supply clean towels every day and take our your trash. I felt safe staying here and it is on such a nice street full of grocery shops, restaurants and walking distance from 2 underground stations so very easy to get into central London. It has a lot of stairs so take it into consideration when you have lots of heavy luggage. Overall a good stay for a couple of nights in london.
Stayed 3 nights in Dec 2024

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Tina

Travelled with family
Liked: Staff & service
We book the sapphire hotel but on arrival we were put in the pearl hotel 3 houses along. Where the reception is for both hotel. Communication good , checked in 8.30 pm no trouble very helpful man on reception told us all we needed to know. Room small , clean and warm , clean fresh bedding , bathroom clean with complimentary shower and shampoo, hairdryer, hot shower, clean towels . Coffee tea and milk Good location 5-8 min walk to tub and Westfield centre
Stayed 1 night in Dec 2024

8/10 Good

Dave

Stayed 1 night in Nov 2024

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to access and close to stations, restaurants etc.
Stayed 2 nights in Nov 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for transport and food. Easy access to central london and attractions. One issue maybe the noise outside and inside. Rooms very close to each other with little soundproofing
Stayed 1 night in Nov 2024

8/10 Good

Mee

Stayed 2 nights in Oct 2024

General hotel information

Reasons to Book
Nice Bathroom & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
3.0