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El Cid Castilla Beach Hotel

3.5 star property
Family fun on the beach, with outdoor pool, near Cerritos Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Cid Castilla Beach Hotel

Exterior
Aerial view
Waterslide
Sports facility
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Gym
  • Parking available
The price is AU$207
includes taxes & fees
28 Dec - 29 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Ocean View Elite Golf Experience

View from room

Ocean View Elite Golf Experience

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Ocean View

View from room

Room, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Elite

View from room

Ocean View Elite

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

View from room

Room, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Room Standard With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Sea View

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds
Outdoor pool

El Cid El Moro Beach Hotel

Pool
Hot tub
All-inclusive
Kids pool
7.8 out of 10, Good, (802)
The price is AU$237
includes taxes & fees
27 Dec - 28 Dec
El Cid El Moro Beach Hotel
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About the area

Map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110

What's nearby

  • Punta Camaron Beach - 14 min walk
  • El Cid Country Club Golf Course - 17 min walk
  • The Mazatlan Malecón - 2 min drive
  • Mazatlán Aquarium - 7 min drive
  • Cerritos Beach - 12 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 32 min drive

Restaurants

  • ‪Los Arcos - ‬4 min walk
  • ‪Villa Italia - ‬1 min walk
  • ‪Rico's Café Zona Dorada - ‬4 min walk
  • ‪La Casa Club el Cid - ‬6 min walk
  • ‪Bar el LOBY - ‬1 min walk

About this property

El Cid Castilla Beach Hotel

Family-friendly resort near The Mazatlan Malecón
You can look forward to an adjacent golf course, a swim-up bar and shopping on-site at El Cid Castilla Beach Hotel. With a beachfront location, beachfront dining and fishing, this resort is the perfect place to soak up some sun. Treat yourself to a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the gym, as well as activities such as boat tours. Guests can also expect to find a coffee shop/cafe, a playground and a hair salon.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with pool umbrellas and a swim-up bar
  • A free local area shuttle, tennis courts and self-parking (surcharge)
  • An electric car charging station, babysitting (surcharge) and a porter/bellboy
  • Meeting rooms, ATM/banking services and luggage storage
Room features
All 500 rooms feature comforts such as air conditioning and separate sitting areas, as well as perks such as safes and room service.
Other amenities include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with baths and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas and coffee/tea makers

All-inclusive details

All-inclusive room rates at El Cid Castilla Beach Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Area shuttle
  • Parking on site (MXN 70 per day)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • EL ALCAZAR
  • LA ALHAMBRA RESTAURANT
  • LA PERGOLA

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Personal motorised watercraft
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • On the beach
  • On the waterfront
  • Pool umbrellas

Full-service spa

  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 150.0 per day.
Cots (infant beds) are available for MXN 150.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: MXN 250 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 320 per person (one-way)
  • Self-parking fee: MXN 70 per day
  • Crib (infant bed) fee: MXN 150.0 per day
  • Rollaway bed fee: MXN 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Castilla Beach
Castilla El Cid
El Cid Castilla
El Cid Castilla Beach
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Hotel
Hotel El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Mazatlan
El Cid Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Beach Hotel Resort
El Cid Castilla Beach Hotel Mazatlán
El Cid Castilla Beach Hotel Resort Mazatlán

Frequently asked questions

Does El Cid Castilla Beach Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at El Cid Castilla Beach Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at El Cid Castilla Beach Hotel on 28 Dec 2024 start from AU$187.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is El Cid Castilla Beach Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Cid Castilla Beach Hotel?

Self-parking is available for MXN 70 per day.

What time is check-in at El Cid Castilla Beach Hotel?

Check-in start time: 4:00 PM; check-in end time: 9 PM. Late check-in is available during limited hours.

What time is check-out at El Cid Castilla Beach Hotel?

Checkout is at 11:00 AM.

Does El Cid Castilla Beach Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 320 per person applies.

Are there all-inclusive benefits at El Cid Castilla Beach Hotel?

Some rate plans available at this property are all-inclusive.

Where is El Cid Castilla Beach Hotel located?

Located in Zona Dorada, this beachfront resort is next to a golf course and within a 15-minute walk of Playa Brujas and Punta Camaron Beach. El Cid Country Club Golf Course and Islas de Mazatlan Ecological Reserve are also within 1 mile (2 km).

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 88 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Zoila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the only good thing about this place. Hotel is old and it shows. Bed mattresses and pillows are hard and uncomfortable. When getting ready for bed pulled down comforter and sheets on bed were disgustingly stained. when we asked for them to be changed there was about a 20 min wait in sending someone up it was probably about nine in the evening and we were tired from a long day of travel and just wanted to go to bed, but finally someone came up to change them. That person said that that was normal and they are told to still use those sheets on the beds. We also had another instance in one of their restaurants of dirty table placemats that were used on the table we sat at and were told they were washed that morning and those are just stains and we’re OK to use. We told them to take them off the table and we would not use them. Food quality is mediocre. Staff members seem to not be well trained in customer care for the hospitality industry, making guests wait excessively for things when there should not be a wait. We will not be coming back to this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Food was good and the service was great. No problems getting around the hotel.
Stayed 3 nights in Nov 2024

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, amenities
I thought the buffet was adequate but wished they had a taco/burger bar at the pool areas. The restaurants were exceptional. The employees were very kind and attentive. We will be back again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth, Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and varied. Staff loud in the hallways… didn’t get a promised tequila bottle when checking out… “out of stock”
Stayed 5 nights in Nov 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool area was huge and jumping off the rocks into the water was a highlight. We reserved five restaurants during our stay and the dishes were all delicious, unique and presented favourably. And the check-out was stress-free with no hidden charges; which we’ve dealt with at other resorts over our years of travel.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yelitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and friendly, the hotel in all was great. I will definitely be returning.
Stayed 4 nights in Nov 2024

10/10 Excellent

Roxanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT FOOD, STAFF WAS VERY NICE AND HELPFUL DEFINITELY WOULD COMEBACK AND ENJOY THE RESORT A BIT MORE
Stayed 3 nights in Nov 2024

10/10 Excellent

Jamie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at El CID Castilla in an oceanfront room. The all inclusive elite package provided a top level luxury experience for us. Staff was courteous and attentive. The bands on the beach are incredibly loud and it would be a more enjoyable experience, especially in the afternoon, if they were not directly in front of the hotel. The mornings, evenings, and nights, were beautiful. We had one bad experience dining at the Golf Club steakhouse. We ate there twice. On Friday November 22nd we had and incredible meal with flawless service and we decided to go back again. On Sunday November 24th we returned to the steakhouse. It was quite busy but we were served promptly. Unfortunately, my appetizer was forgotten. My friends, of course, would not start eating until everyone was served as is proper etiquette. I had to find a staff member and reorder my food. By the time it came, everyone’s food was cold and my hurried appetizer was burnt and not edible. I did not wish to eat it and sent it back. Our main courses were delicious with no issues. After the main course was finished, it took so long for our desserts that we decided to leave. We paid full price for a partial meal that was substandard for the cold appetizers. Although this was brought to the attention of resort staff, there was no offer of restitution. This was the only poor experience of our stay. I would like to mention that the staff in the Cafe Elite were friendly and attentive. Thank you
Stayed 7 nights in Nov 2024

6/10 Okay

Eneida

Travelled with partner
Liked: Staff & service, amenities
I didn’t like there were roaches at nigh specifically on the bathroom
Stayed 3 nights in Nov 2024

10/10 Excellent

Cynthia, Las Vegas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We had an amazing stay! Thank you.
Stayed 4 nights in Nov 2024

10/10 Excellent

Luis E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was only a couple of day ,though i was very happy overall with our stay. Was veryy happy from check in to check out excellent service.
Stayed 3 nights in Nov 2024

10/10 Excellent

ORALIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, except it was too hot and humid.😄
Stayed 4 nights in Oct 2024

6/10 Okay

Emiliano, HOLLISTER

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel required reservation for all inclusive restaurants . Also , it wasn’t fully all inclusive . Bottles of water weren’t included there was also a room charge for room service .
Stayed 3 nights in Sep 2024

8/10 Good

Cynthia

Liked: Property conditions & facilities
Pool and beach was accessible
Stayed 4 nights in Sep 2024

6/10 Okay

John Robert

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
A group of us spent 4 nights at the property in September of 2024. We are between 52 and 71. It wasn't the correct property for us. It is really geared towards families, and multiple generations at that. We all live in Mexico and have proficient Spanish. The property is showing deferred maintenance, and, at times, was really dirty from the crowds. That said---the staff, to a person, were delightful. They were friendly, helpful and seemed to genuinely be glad that we were there. Our biggest problem was that 3 of us booked with Expedia and the other two booked directly with the hotel. There was a marked inequity in the bracelets and the benefits that came along with them. We were constantly given incorrect information on what we could/could not do, where we could/could not eat. On the last full day---the two who didn't book with Expedia paid for an upgrade. Well, due to poorly advised staff members, this resulted in an even bigger problem. They jumped levels above us. It was a problem when they were assured we could all go to the marina for dinner. Once we arrived, the staff had to tell us that this wasn't the case. We could join our newly upgraded friends for dinner but would have to pay the menu prices. We did this, it was never about the money. The real problem is that there was never one clear explanation of the levels of all-inclusive packages.
Stayed 4 nights in Sep 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Necesita remodelar los cuartos estan igual que enos 90s.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Ethan Y

Stayed 4 nights in Jul 2024

10/10 Excellent

joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was walking distance to a lot of amenities… AC was amazing in the rooms
Stayed 4 nights in Jul 2024

6/10 Okay

Nicole Denise

Travelled with family, Business traveller
For elite things were never really opened. Has to pay for refrigerator. And prices were wrong
Stayed 9 nights in Jul 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Mercy, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities
First, the customer service is not that good, they take their time serving you. Second, we pay for all inclusive, our room did not have a refrigerator, they gave us no water, if we wanted it with an extra charge, I think 50.00 pesos, ridiculous price for a water. Every day the food was the same, there was no variety. In some parts of the hotel it was dirty, our rooms took a while to clean. Not satisfied with the service
Stayed 6 nights in Jul 2024

10/10 Excellent

RAMON

Stayed 4 nights in Jul 2024