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Hacienda Susula

3.5 star property
Hotel in Mérida with 3 outdoor pools and free breakfast

Photo gallery for Hacienda Susula

3 outdoor pools
Restaurant
Junior Suite Swim Out- 1 King | Bathroom
Terrace/patio
Master Suite Swim Out- 2 King

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
The current price is AU$296
includes taxes & fees
16 July - 17 July

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Jr Suite W/Terrace & Pool View-1 King

1 bedroom, premium bedding, minibar, in-room safe

Jr Suite W/Terrace & Pool View-1 King

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Swim Out- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Swim Out- 1 King

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite W/Terrace & Pool View- 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Suite W/Terrace & Pool View- 2 Queen

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 King Beds

View all photos for Suite W/ Terrace & Pool View- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Suite W/ Terrace & Pool View- 1 King

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite & Pool View-1King & 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Master Suite & Pool View-1King & 2 Queen

Highlights

Balcony
Private plunge pool
Private rooftop hot tub
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Ceiling fan
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314

What's nearby

  • Animaya Zoological Park - 16 min walk - 1.4 km
  • Mérida Cathedral - 11 min drive - 9.2 km
  • U.S. Consulate Merida - 12 min drive - 10.7 km
  • Yucatan International Convention Center - 12 min drive - 10.7 km
  • Paseo de Montejo - 12 min drive - 11.1 km

Getting around

  • Teya-Merida Station - 36 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 17 min drive

Restaurants

  • ‪Estrella de Mar II - ‬7 min drive
  • ‪Jardín Mastache - ‬6 min drive
  • ‪Cazito Mágico Juan Pablo - ‬4 min drive
  • ‪Plaza Garibaldi - ‬7 min drive
  • ‪Pollos el Leñador - ‬5 min drive

About this property

Hacienda Susula

Hotel near a zoo
At Hacienda Susula, you can look forward to free continental breakfast, a poolside bar and a rooftop terrace. In addition to a garden and an outdoor entertainment area, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
Other perks include:
  • 3 outdoor pools
  • Free self-parking
  • Outdoor furniture, a banquet hall and smoke-free property
  • A 24-hour front desk, luggage storage and wedding services
Room features
All guest rooms at Hacienda Susula have comforts, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Showers and free toiletries
  • Coffee/tea makers, ceiling fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No lift
  • Smooth flooring in room

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Frequently asked questions

Does Hacienda Susula have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 9:30 AM to 10:00 PM.

How much does it cost to stay at Hacienda Susula?

As of 13 July 2025, prices found for a 1-night stay for 2 adults at Hacienda Susula on 16 July 2025 start from AU$296.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hacienda Susula pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Susula?

Self-parking is free at this property.

What time is check-in at Hacienda Susula?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hacienda Susula?

Checkout is at noon.

Where is Hacienda Susula located?

Situated in Mérida, this hotel is 1.1 mi (1.8 km) from Animaya Zoological Park and within 6 miles (10 km) of Zoological Park of Centenario and Parque Zoológico del Centenario. Park of the Americas and Merida Clinic are also within 6 miles (10 km).

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Hacienda Susula Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 16 out of 27 reviews
Rating 8 - Good. 5 out of 27 reviews
Rating 6 - Okay. 2 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Excelente
Stayed 2 nights in Jun 2025

10/10

Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025

2/10

very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025

4/10

Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025

10/10

Todo estuvo excelente
Stayed 5 nights in Feb 2025

8/10

Buen lugar
Stayed 1 night in Apr 2025

10/10

Todo muy bien
Stayed 1 night in Mar 2025

10/10

Stayed 1 night in Jan 2025

10/10

Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025

8/10

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025

4/10

La habitación no contaba con amenidades (jabón, shampoo, crema, etc.) tampoco había control del A/C y de TV, no hay teléfono en la habitación para llamar a recepción, tuve que salir a buscar al personal quienes me dijeron que no hay teléfono para llamar a recepción y solo es llamando al celular de la chica de recepción lo que no se me hace nada profesional del hotel, la alberca super sucia, lástima ya que está muy bonita y grande, no vale la pena el costo que pague por lo que ofrecieron.
Stayed 1 night in Feb 2025

10/10

Todo excelente
Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Jan 2025

10/10

Muy agradable el lugar, y no están insistiendo en salir a las 12 del día, muy bonitas las albercas y muy buen servicio y muy cómodo
Stayed 1 night in Jan 2025

10/10

Stayed 1 night in Jan 2025

8/10

Todo esta super bien el restaurante es una joya, la comida es muy buena sin embargo el servicio es pesimo ya que es muy lento, para llevarme una cerveza a mi cuarto duraron 1hr 30min
Stayed 4 nights in Dec 2024

6/10

Stayed 7 nights in Dec 2024

10/10

Una experiencia inolvidable y muy recomendable. El personal que nos recibió y atendió siempre fueron muy amables. Regresaría
Stayed 2 nights in Dec 2024

10/10

Stayed 1 night in Aug 2024

10/10

El lugar muy bonito, limpio, la alberca bastante amplia, todo muy bien, solo faltaría mas opciones de alimentos , ya que la carta de restaurante tiene pocas opciones
Stayed 2 nights in Aug 2024

10/10

Stayed 1 night in Jul 2024

10/10

Stayed 1 night in Jul 2024

10/10

Stayed 1 night in Jul 2024

10/10

Stayed 1 night in Jul 2024