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Hotel Palacio Maya

4.0 star property
Enjoy a delicious breakfast buffet while soaking up Yucatan sunshine then explore historic sites just steps away.

Photo gallery for Hotel Palacio Maya

Exterior
Daily buffet breakfast for a fee
1 bedroom, premium bedding, down duvets, minibar
Suite, 2 Queen Beds
Exterior
Experience the vibrant spirit of Merida at Hotel Palacio Maya, with its rooftop terrace offering breathtaking views. Savor local and international cuisine at BALAM restaurant or lounge by one of the pools. With high-speed WiFi, a garden bar, and multilingual staff available 24/7 for assistance.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
The current price is AU$93
includes taxes & fees
20 Feb - 21 Feb

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Down duvet
  • 28 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Down duvet
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Down duvet
2 bedrooms
Premium bedding
Hairdryer
  • 83 sq m
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Suite, Bathtub

Suite, Bathtub

Suite, Bathtub

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down duvets, minibar

Basic Room

Highlights

Air conditioning
LED TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down duvets, minibar

Studio Suite, 1 Queen Bed, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Down duvet
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down duvets, minibar

Suite Master

  • Sleeps 6
  • 3 Double Beds

View all photos for Suite Presidential

1 bedroom, premium bedding, down duvets, minibar

Suite Presidential

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

1 bedroom, premium bedding, down duvets, minibar

Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior

1 bedroom, premium bedding, down duvets, minibar

Room Superior

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

1 bedroom, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000

What's nearby

  • Paseo de Montejo - 6 min walk
  • Yucatan International Convention Center - 8 min walk
  • U.S. Consulate Merida - 13 min walk
  • Plaza Grande - 2 min drive
  • Mérida Cathedral - 3 min drive

Getting around

  • Teya-Merida Station - 28 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 16 min drive

Restaurants

  • ‪TEYA - Gastronomía Yucateca Viva - ‬5 min walk
  • ‪La Exquina - ‬7 min walk
  • ‪Crabster - ‬5 min walk
  • ‪Hop 3 The Beer Experience - ‬5 min walk
  • ‪El Apapacho - ‬4 min walk

About this property

Hotel Palacio Maya

Upscale hotel near Paseo de Montejo
Located close to Yucatan International Convention Center and U.S. Consulate Merida, Hotel Palacio Maya provides a poolside bar, a free daily manager's reception and a rooftop terrace. The on-site local and international cuisine buffet restaurant, BALAM, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with a garden and a bar.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), coffee/tea in reception and a porter/bellboy
  • A banquet hall, tour/ticket information and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 63 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 32-inch LED TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 180.0 per day.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Does Hotel Palacio Maya have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Palacio Maya?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Palacio Maya on 20 Feb 2025 start from AU$92.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Palacio Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palacio Maya?

Self-parking is free at this property.

What time is check-in at Hotel Palacio Maya?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Palacio Maya?

Checkout is at noon.

Where is Hotel Palacio Maya located?

Located in Mérida Centro, this hotel is within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. U.S. Consulate Merida and Parque Santa Lucía are also within 1 mi (2 km).

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 895 reviews
Rating 8 - Good. 254 out of 895 reviews
Rating 6 - Okay. 65 out of 895 reviews
Rating 4 - Poor. 14 out of 895 reviews
Rating 2 - Terrible. 30 out of 895 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near Centro. Hot water for shower. Room service, Free parking onsite
Stayed 1 night in Feb 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious room, fabulous buffet breakfast and a la cart dinner, accommodating and gracious staff, lovely property and pool. Really extraordinarily!
Stayed 7 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely my go-to place perfect location always clean rooms and very friendly staff for an extremely affordable price.
Stayed 1 night in Jan 2025

2/10 Terrible

John

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There was a constant sewer smell in all areas of the hotel I would not recommend this hotel to anyone
Stayed 6 nights in Feb 2025

10/10 Excellent

Krisztina, Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time enjoyed the stay, everybody was friendly,easy check in and out. Walking distance to most of the main attraction. Just about 10 min from La Negrota
Stayed 7 nights in Jan 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Good experience
Stayed 1 night in Jan 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate and priced efficiently.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was very spacious and nicely appointed, with comfortable beds. The staff was super friendly and helpful. The location is very convenient, with an easy walk to Paseo Montejo and the Central Park, with tons of shopping and restaurants of all types, from fancy to basic. The only issue we had was luke-warm water in the shower, but the overall value for money can't be beat.
Stayed 7 nights in Jan 2025

10/10 Excellent

Isaak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location. Close to the Pase de Montejo. Easy walk to Centro. Great staff very friendly and accommodating.
Stayed 1 night in Jan 2025

6/10 Okay

John

Liked: Cleanliness
Customer service could be improved
Stayed 2 nights in Jan 2025

8/10 Good

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good here. It's mostly Yucateco here. But, front desk does speak some English.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred place to stay when I'm in Merida off the beaten path but only two blocks from the main strip. Several fantastic coffee shops within a block and the staff speaks English.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Stayed 2 nights in Jan 2025

4/10 Poor

Jose A

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pésimo servicio , sin agua caliente, sin desayuno porque le dan preferencia a gentes que no son huéspedes 😞
Stayed 1 night in Dec 2024

8/10 Good

Glynise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a neighborhood, a few blocks from a major street with shops and restaurants. It would help to have a translation app. Staff was very friendly and patient.
Stayed 6 nights in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful and kind staff!
Stayed 2 nights in Oct 2024

2/10 Terrible

Marco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super crowded at reception area, with external customers impossible to stay there
Stayed 4 nights in Dec 2024

4/10 Poor

Marco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good price. Due to December Holidays festivities, the hotel is overcrowded with external customers for breakfast celebrations, Hotel staff do not care, not space for and is rude with guesses staying at hotel. Do not stay at this hotel during end of year holidays, as early as 12 Dec.
Stayed 1 night in Dec 2024

6/10 Okay

Michelle

The good: Comfy bed/pillows. Great location. Service in restaurant on day 1 was good. The Bad: when I checked in they didnt tell me where anything was, what time the restaurant or bar was open. Anything about the amenities. It was here is your key. There is the elevator. Turned out the bar was "open " but no one was working it. Desk told me to order room service to get a beer. I ordered 3. Half hour later they were delivered warm. Fridge in room didnt do much and only ran when key was in the room. The room safe didnt work. I had to ask for toilet paper and extra water. Service in restaurant on day 2 was not good. The ugly: Walls were thin. You could hear everything in the halls and outside. A/C Remote was filthy. Halls smelled bad.
Stayed 4 nights in Dec 2024

8/10 Good

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to most attractions near centro. No, english speakers at front desk this time, but he used a translator to answer queations. No provlem.
Stayed 1 night in Nov 2024

8/10 Good

rachel

Stayed 1 night in Nov 2024

8/10 Good

rachel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room is very nice, clean, good view, quiet. Staff not very helpful
Stayed 1 night in Nov 2024

6/10 Okay

Judith

Liked: Staff & service
Shower water was not evacuating at move-in; they did fix problem when I reported). Sometimes there is no water and you need to wait to shower (at least 3 times in 7-day stay). They provide 1 tiny roll of toilet paper at a time and we had to buy our own just in case. They often forgot to replace dirty towels after removing them, and I had to call to request. Staff was pleasant and helpful. In general not terrible, but just average.
Stayed 7 nights in Nov 2024

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No water
We booked the presidential suite for two nights as a special treat and were looking forward to the jacuzzi bath and the spacious terrace. Sadly there was no water on the day of our arrival and this was eventually fixed late in the evening when a small amount of water began to come out of the taps. The next morning there was no water again. This was then fixed and I managed a shower with a slow trickle before the water gave out completely. The hotel moved us to a basic room on the first floor - no jacuzzi and no terrace, but at least we had water! Really disappointing especially as we had paid for the highest priced room.
Stayed 2 nights in Nov 2024