6/10 Okay
Karen
27 Dec 2024
Disliked: Staff & service
The staff were not very welcoming. The room they allocated us was a smoking room and absolutely stank even though I always choose none smoking as I have allergies. I asked to be moved to a none smoking and they did oblige so our stay wasn't completely ruined. The shower door was mouldy and there were some sharp bolts sticking out of the wall near the bidet which cut my leg so not the best experience.
We are in their restaurant which they recommend. All but one staff were very miserable and we felt like they didn't want to serve us. The food we ordered wasn't that nice either so we hardly ate anything and wasn't impressed at all.
Breakfast on the 4th floor was however very nice with views over the ruins and plenty of choices to eat.
Karen
Stayed 1 night in Dec 2024