4/10 Poor
Bertha
Travelled with family
18 Jan 2025
Disliked: Staff & service
The staff has poor customer service. There was probably 3 max 4 people who were courteous and friendly. We are American but not white so they treated us very differently than how they treat the white race.
We will definitely not be returning to this hotel. I know we went in “high season” (12/25/24) but the hotel was not full and they seemed overwhelmed by the amount of people who were there.
The food variety was very limited. You can tell they recooked left over food from dinner to add it to some breakfast dishes.
There is snack restaurant you are supposed to be able access when you are at the pool or beach but they expect you to be full dressed and fully dried. Which defeats the purpose especially when you have kids that want to snack while they have fun in the water.
Oh yeah and if you get food to go from the restaurants it’s considered room service and they charge for that. Ridiculous because we’re paying for an all inclusive hotel.
Oh yeah and towels were low in the entire hotel. So your room towels could not be changed out on some days since there wasn’t enough for guests. That also went for pool towels.
Bertha
Stayed 4 nights in Dec 2024