2/10 Terrible
Victor
Travelled with family
15 Oct 2024
Disliked: Staff & service, amenities, property conditions & facilities
To start I didn’t stay at the hotel because they wrote to me that if I did not provide payment and a photo I’d to run a background check to know if I was a registered sex ofender or criminal they will not confirm my stay , when I did they told me that in 5 minutes they will notify me if I could stay at their property, they never notified me that it was ok for me and my 4 Hildemaro and wife to stay at their property , well besides I thought Expedia did that for me pay the hotel and my Id because Expedia asked me for my credit card , it was very difficult because i was evacuating Tampa hurricane Milton and could not read messages , I tried to contact the hotel or whatever to ask if I could arrive and check earlier because I was in the middle of a storm hurricane ,tornados in the road and nobody answered my email and calls , so I had to keep looking a place to shelter and drove to cocoa beach area where I found a villa .
Victor
Stayed 2 nights in Oct 2024