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"It was the first time I was at a resort that you had to sign for everything with an all inclusive package it drove me nuts. I was constantly waiting for drinks so the paperwork would get printed out late in the evening. It was very difficult to get a drink or food unless you paid. Beac was beautiful thou "

"The hotel is very good, I have a quiestion If my flight is very early and I have my travel stuff ready should I go and register my luggage and come back to the hotel ? Because they took my key and I couldn't came back"

"Front desk people are so slow and mean.."

"Nos quedamos en este hotel por una semana teníamos reservado dos cuartos. Para empezar el agua tenia un olor super fue que asta asco me daba usarla. El segundo día la regadera exploto en uno de los cuartos y se mojo todo el baño fuimos a recepción para decirles. Si nos cambiaron a un cuarto nuevo. Después de eso al día siguiente todo el hotel quedo sin agua por casi toda la mañana/tarde. El 5to día todos nos tuvimos que bañar con agua super fría eso duro como dos días y differentes tiempos. Fuimos a reception para ver que podían hacer por todo los inconvenientes que avía pasado y el gerente quedo en llamarnos y nunca nos llamo. Fuimos otra vez a reception para preguntarles que si el gerente estaba, alguien del staff fue para ver si podia ablar con nosotros y el gerente le dijo que el estaba atendiendo otros asuntos y que esperáramos asta que el nos ablar a. NUNCA nos llamo y eso fu un día antes de nuestro check out. Yo nunca volvería a quedarme en este hotel. Y aun espero la llamada del gerente para ver que aga algo por todos estas inconveniencias que tuvo durante esa semana."

"It was clean, friendly and close to restaurants."

"I am just going to give this hotel an across the board score of terrible because they were unwilling to refund our money or give us a credit. The dates of our stay was just days after the unrest due to the killing of the drug cartel leader. The area was a level 3 travel advisory. Cruise ships made the decision not to stop in that port. Airlines were still flying and hotels were open but of course they were, they just want to make money. They don't care about the safety of their travelers. United airlines was willing to give us an airline credit but we lost a lot of money on the hotel. I think this was a very bad PR move on behalf of the hotel. Because now no longer will we never give them our business but we will tell our friends and family about our bad experience. When we learned we were not going to get a refund we tried to gift our stay to someone else. No one was willing to take a free stay in Puerto Vallarta. So we went somewhere else but kept our reservation at the hotel. Since we were not going to get our money back anyway, we at least wanted to prevent the hotel from booking it to someone else and earning double money on it. "

"More dinner places needed to be open every night not just every other night!"

"The food was great, easy to book excursions through, resort was SPOTLESS! Plenty of staff and all were extremely friendly. Amazing parties! Do not skip the neon party! "

"Best hotel in this price range. The pools are very unique and one of a kind. All the bartenders are amazing. Not much night life, but you can assure yourself that you will be relaxing and feel rejuvenated after your vacation. "