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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly hotel with 2 outdoor pools and full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Exterior
Courtyard
Gym
Reception
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool
The price is AU$127
includes taxes & fees
19 Jan - 20 Jan

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 27.20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
  • 54.40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
  • 27.20 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds
Terrace/patio

Chan-Kah Resort Village

Pool
Spa
Kids pool
Parking included
8.8 out of 10, Excellent, (770)
The price is AU$164
includes taxes & fees
19 Jan - 20 Jan
Chan-Kah Resort Village
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About the area

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk
  • Palenque National Park - 2 min drive
  • Museo de Sitio Palenque - 5 min drive
  • El Panchán - 5 min drive
  • Palenque Archaeological Zone - 6 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬5 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬4 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Hotel Villa Mercedes Palenque

Family-friendly hotel in the entertainment district
A swim-up bar, a poolside bar and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage at Villa Mercedes Spa / Maya, the on-site spa. The on-site restaurant, La Foresta, offers breakfast, lunch and garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • English breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), a front desk safe and coffee/tea in reception
  • Tour/ticket information, a TV in reception and wedding services
Room features
All 92 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and baths or showers
  • 32-inch flat-screen TVs with cable channels
  • Childcare services, coffee/tea makers and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, uncovered parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily English breakfast available 7 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Mud bath
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 13 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 250 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Villa Mercedes Palenque?

As of 18 Jan 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes Palenque on 19 Jan 2025 start from AU$126.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Villa Mercedes Palenque pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 13 kg per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Villa Mercedes Palenque?

Self-parking is available for a fee. Extended parking is available for MXN 500 per day.

What time is check-in at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hotel Villa Mercedes Palenque?

Checkout is at noon.

Does Hotel Villa Mercedes Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1500 per vehicle applies.

Where is Hotel Villa Mercedes Palenque located?

This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away.

Reviews

8.6

Excellent

Rating 10 - Excellent. 287 out of 540 reviews" "
Rating 8 - Good. 170 out of 540 reviews" "
Rating 6 - Okay. 51 out of 540 reviews" "
Rating 4 - Poor. 22 out of 540 reviews" "
Rating 2 - Terrible. 10 out of 540 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El servicion estubo estupendo y nuestro mesero siempre muy amable con mi familia .
Stayed 2 nights in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024

8/10 Good

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024

4/10 Poor

Maria, Houston

Travelled with family
Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

10/10 Excellent

Veronica, Manorville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

8/10 Good

Veronica, Manorville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dolores Y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Nemer, Jacksonville

Travelled with partner
Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cecilia, Hawaiian Gardens

Stayed 3 nights in Apr 2023

10/10 Excellent

Ivo

Stayed 3 nights in Mar 2023

10/10 Excellent

Maritza

Stayed 2 nights in Mar 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Stayed 4 nights in Mar 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and quiet
Stayed 2 nights in Feb 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for Visiting Mayan Ruins
This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Stayed 2 nights in Jan 2023

8/10 Good

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso. Muy limpio y el personal muy amable

10/10 Excellent

Jesus

Stayed 2 nights in Mar 2022

10/10 Excellent

Jharumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and secure
Stayed 1 night in Mar 2022

General hotel information

Reasons to Book
Beautiful Rooms & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5