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"Great"

"3 rooms booked for out of town guests at a funeral. I was 40000 ft in the air flying at the time the guests started to arrive. Guest were told there is only 1 room booked. Guest had to spend their own funds and book room to stay. Shameful. I appologized to guests once I landed and found out. I ran to IHG cochin and found 3 rooms booked. Front desk was very ignorant how things work. Very rude but called me Sir a thousand times. Unappologetic. I use IHG so thought it would be fine. But for IHG Cochin never again."

"The staff were excellent, attentive, and very helpful, especially with arranging local tours. The half-day backwaters boat tour was a highlight and highly recommended, and the resort grounds were lovely and quiet. The main disappointment was the Alleppey tour, as we were not told in advance that the coir factory, museum, and palace were closed on Monday, which made the long drive less worthwhile. The driver, however, was excellent. The rooms also felt tired and in need of an upgrade, with some basic maintenance issues. Overall, while there were some very positive aspects to the stay, it did not quite meet the standard or value we expected from Taj."

"Excellent staff superb rooms."

"Great staff"

"Dear all at the Kumarakom Lake Resort, We thoroughly enjoyed our stay at your wonderful Lake Resort. Everyone at the resort, from start to finish, was ever so helpful. We especially enjoyed the gardens and the meandering pool the most. The afternoon tea in the garden and all the activities programmes arranged at the resort are excellent. The evening sunset trip on the lake and the music on the boat added to our enjoyment. A special mention of Kavi – his expertise with the camera phone was phenomenal and thought-provoking (at least to me!). Our dining experience at the multi-cuisine restaurant, with the variety of food offered and the quality of service, was amazing. Please convey our thanks to all your staff for making our stay memorable."

"Convenience "

"We loved this hotel, great! Staff were all really polite and attentive without being overbearing. Good location, easy to get Tuk tuks everywhere. Pool very pleasant during the day. "

"Excellent facility "