Paynes Creek Holidays from AU$1,602

Nice remodel property

Very disappointing. Location was good, gym & pool area were nice, crowd was fun. Staff was generally good. Room was very basic, bathroom in particular (a bath/shower combo in a recently built five star hotel?) Pool area was shut down for a whole day for maintenance. Prices were too high for bfast though. Same for drinks at the bar ($90 for 2 cocktails & an order of fries). Concierge was hapless, left work without passing along our file to anyone (we had asked for help for dinner rez & concert tickets), something I have never experienced in 30 years of staying at high end hotels. Anyhow, wont be back and wont recommend.

The elevator is quite small and slower than grass growing. But the rest of the hotel is great, particularly if you like privacy and quiet spaces. Their cafe is sort of dead, but it's not a huge deal. Front desk staff is friendly yet not so helpful when asking for small favors like early checins, late checkouts or upgrades.

My room was so cold and I was unable to turn on any heat. There was also not any water pressure. The s’mores package was fun and the game room and lobby hangout area was really great. Spent most of my time at the hotel here.

So glad we chose to stay at the Grove. It’s in a pretty, safe neighborhood, walkable to great restaurants and shops. Check in was quick and easy, and the room was small (to be expected in this part of town) but comfortable and clean.