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"Brilliant location, excellent sta"

"What a haven after my drive from Scotland - superbly welcoming staff and explanation of room upon my arrival - was a wonderful final night of my trip returning to Norfolk the next day - thanks to all staff !!"

"This Hotel building has soooo much character! It was a true delight and the staff were all so friendly and upbeat! Beth from the bar/dining room was especially fun with a great sense of humor! She made our stay even more enjoyable! Shebby (sp?), Waffi (sp?)) and Nevin (sp?)were also very fun and pleasant! We will never forget the wonderful three days that we spent here and can’t recommend this place enough! "

"Rooms are small but well equipped. A bit hot at first but cooled off at night. "

"Lovely owners. Would prefer breakfast in a dining room but it was delicious "

"The hotel is located in a beautiful area, with stunning views. All of the staff were so friendly and the food was excellent from breakfast through to the evening meal. Our room.was very comfortable. Would definitely recommend this lovely hotel. "

"Very efficient and friendly staff. Easy check in and check out. Lovely bar. Parking available. Penrith is a great little town."

"It is just a fantastic, relaxing venue that is a delight to stay in. The food was lovely and service was great all round."

"Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed. We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew “the drill” of her role, but in reality was far from assisting you to have a positive dining experience. She was going through the motions and really gave the impression that she did not want to be there. She did neither take nor act on criticisms seriously, appearing not to care if you enjoyed your dining experience or not. She chewed , presumably, gum throughout the service and was extremely sullen at all times. This is a very comfortable hotel and gives very good value for money."