Princess Lagoon Tours and Activities

This is a great hotel and the staff are so friendly and helpful. The rooms are clean and spacious with great facilities and the pool is a good size and well maintained. The only downfall is that it is located quite a distance from the main restaurants and beach.

Read whole review!! This property is beautiful. The room is nice, but beds are extremely hard and uncomfortable. Beware if you rent the scooters! We did and the person who rented it to us did not speak English, we signed nothing. My mom unfortunately, got in a minor accident. It was a very scary experience as they demanded money on the scene and no one spoke English to walk us through it. They ended up transporting my mom to the police station where the police officers continuously laughed at her and spoke again no English so we just sat there until I had to drive around Thailand to money currencies to get money to pay off the three parties for them to release my mother. The staff from the hotel that arrived at the rude and unhelpful literally yelled at me because she didn’t understand me. Please beware that there is no liability on the hotel if you rent a scooter and if something happens, they demand cash on the spot or they do not release you. These things should be explained to the renter. Overall, it was a very scary experience. The hotel staff did not care at all when I tried to explain it to them

the gym isn’t in good condition. the shower is not consistent. other than that, everything else was great.