Railay Beach Holidays from AU$1,217

While staying at The Pelican I received a very mixed experience. Firstly we organised to be picked up by the hotel from the airport, this did not happen. After landing and collecting our bags at KBV, I messaged the driver to inform him of our arrival and check where he was. After already waiting for an hour in the airport I was informed he would be at least another hour. I decided to cancel and got a taxi for half the price the hotel was charging. Upon arriving the staff was friendly and apologised many times for the inconveniences, just to inform us our room wasn’t ready and we would be staying in another room for the night. It was clear the hotel was under renovation with loud banging and the sound of tools been used consistently occurring during the day. Coupling this with shouting, arguing and ‘banging sounds’ throughout the night from other guests made it hard to relax at times. While other guests being loud isn’t directly a hotel’s fault, when it happens 10/12 nights some accountability should be held. We were also promised a bar, restaurant and room service. Sadly this was not provided. While yes the hotel has the facilities for this, we did not see them open once in the entire duration of our stay. It’s hard to decide if I would recommend this hotel to friends and family. This is a transitional time for the hotel meaning that with time, review of process and some small adjustments this hotels customer satisfaction could improve.

Towels were so cheap and no face cloths. Great location but 3 star at best.

great stay! would recommend! beautiful area!

First, there is only 1 key per room and there were 2 of us per room. We booked a suite in the main building with common areas and 2 bedrooms. There are 4 of us and we wake up at different times. When we checked in they said they upgraded us, we got to some nice connecting rooms with high ceilings and in the condo area. There was no common area just the single rooms (other things things booked also not included in these rooms). The a/c was not working in 1. We wasted 2 hours waiting for them to send someone to fix as they were fully booked. Then we found out we could leave for dinner, when we came back the ac was still broken. They magically had a cancelation in the same style room upstairs from our friends. They did send someone to move our luggage. The property and rooms were nice. The rest the service was good.