Puerta de la Misericordia Tours and Activities

I didn’t like the buffet wasn’t that good.

The entertainment group was exceptional always engaging. The room spa was not cleaned on arrival, the TV was inoperable the room was muggy and AC could not keep up demand. The service personnel immediately took action to rectify the issue and was resolved. I had a reservation with two restaurants, the Brazilian and the Italian with Lobster for my Birthday. The Brazilian made me sick the food sides were cold. The meats were OK and waited with the card Green and was ignored so I got up went to the regular restaurant that was exceptional as always. My birthday dinner was ok the food was at best a 2.5 star not Italian as expected. The caprisi salad was not the correct cheese or sauce. the minestrone soup was watered down. Overall the star rating of the hotel is a 3.5 star because of the construction and the inconsistencies upon arrival. The staff response was immediate. My best experience that made the trip enjoyable was the entertainment group allowed the stressors to be mitigated. Thanks for the experience

The property is beautiful, the staff is friendly and hard-working. The beach is one of be he BEST, so calm, clear and just perfect. There’s not much of a night life which is fine since I am more of an early bird. The food was good and our favorite was the French restaurant (Randy was wonderful). The morning buffet had plenty of breakfast options. The omelet station, bread and fresh fruit were out favorite. The room was gorgeous with a huge balcony and plenty of amenities. I would stay here again.