See all properties

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Luxury property on the beach, with 9 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
On the beach, white sand, beach cabanas, sun-loungers
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy
Room (THE PINEAPPLE) | Living room

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • All-inclusive
  • Laundry
  • Air conditioning
The price is AU$758
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Single Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Single Beds and 1 Queen Bed

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Suite With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Similar properties

Mini-golf

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

On private beach
Pool
Hot tub
Breakfast included
7.8 out of 10, Good, (1621)
The price is AU$614
includes taxes & fees
4 Dec - 5 Dec
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Uvero Alto, Punta Cana, 23000

What's nearby

  • Sirenis Aquagames Water Park - 6 min drive - 2.7 km
  • Macao Beach - 13 min drive - 8.5 km
  • Cana Bay Golf Club - 17 min drive - 14.6 km
  • Iberostar Golf Course - 22 min drive - 19.9 km
  • Arena Gorda Beach - 22 min drive - 18.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 34 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury all-inclusive property located in Uvero Alto
Consider a stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma and take advantage of free water park access, a swim-up bar and a poolside bar. With a white sand beach, beach cabanas and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to a massage, aromatherapy or a manicure/pedicure at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mediterranean cuisine. Fitness classes are offered at the gym; other things to do include archery and snorkelling. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
You'll also enjoy perks such as:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide and sunloungers
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), babysitting (surcharge) and a lift
  • ATM/banking services, luggage storage and a porter/bellboy
  • Guest reviews speak highly of the pool and helpful staff
Room features
All 460 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Changing tables, highchairs and children's dinnerware
  • Free cots/infant beds and free rollaway/extra beds
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with digital channels
  • Balconies or patios, wardrobes/cupboards and childcare services

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Language

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on 4 Dec 2024 start from AU$758.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Self-parking and valet parking are free at this property.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Checkout is at noon.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per person applies.

Are there all-inclusive benefits at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, volleyball and more.

Where is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma located?

This Uvero Alto property is on the beach, 1.7 mi (2.8 km) from Sirenis Aquagames Water Park, and within 9 mi (15 km) of Macao Beach and Cana Bay Golf Club. Iberostar Golf Course and Arena Gorda Beach are also within 12 miles (20 km).

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 806 out of 2052 reviews" "
Rating 8 - Good. 404 out of 2052 reviews" "
Rating 6 - Okay. 352 out of 2052 reviews" "
Rating 4 - Poor. 236 out of 2052 reviews" "
Rating 2 - Terrible. 254 out of 2052 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Elder, Guatemala

Stayed 4 nights in Nov 2024

10/10 Excellent

carlos, Miami

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very run-down hotel with very poor quality in all its services
Stayed 3 nights in Nov 2024

10/10 Excellent

Tyrone

Stayed 3 nights in Nov 2024

4/10 Poor

Blazej

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Service wasn’t very good. Food was pretty good. Bars didn’t have alcohol, some days bars only had beer. Liquor was almost never available. Very bad for all inclusive!!!
Stayed 5 nights in Nov 2024

4/10 Poor

Ayca

Travelled with family and small children
Disliked: Staff & service
Here’s a constructive, yet honest, bad comment you could leave: “I was really disappointed with my stay at this resort. The service was slow, and some of the amenities listed were not available or in poor condition. Everything you asked they don’t have it. Buffet is so limited. They don’t have cheese bar for breakfast. Servers are so slow and they don’t care. No towels at the beach area. If you come in after 6pm front desk is an annoying. No welcoming at all. Water park and that area can’t complain really nice and clean and fun for kids but other than For the price, I expected much better. I hope they can improve in the future.”
Stayed 4 nights in Nov 2024

6/10 Okay

Miguel Angel

Travelled with family
Disliked: Staff & service
Check in was a terrible experience because they didn’t have our room available at check in time. Hospitality is a hit or miss and you have to do everything yourself in order to get things done. Food was limited and not that great.
Stayed 6 nights in Nov 2024

4/10 Poor

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s a good structure but mismanaged. The information for activities, restaurants is not accurate. And also it’s unbelievable there are no towels in beach and swimming pool areas.
Stayed 4 nights in Nov 2024

10/10 Excellent

Damarys, Manhattan

Stayed 1 night in Nov 2024

10/10 Excellent

Timothy, Manvel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so much fun for my kids. They enjoyed the beautiful beach, awesome water park, and the room. The rooms are spacious and plentiful. The food options for dinner were surprisingly good. We did find breakfast to be tough with food choices for kids. We are coming back to this property. We enjoyed it that much!
Stayed 6 nights in Nov 2024

2/10 Terrible

DAIRON

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Poor Sevices.. limited food.
Stayed 5 nights in Nov 2024

2/10 Terrible

Nadia m

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was ok… every restaurant had missing items from the menu and the items that were on the menu were missing ingredients from them. It was an alcohol shortage that week we were there. They had no gin or tequila and instead of serving alcohol at 10 AM they started at 11 or 12 PM… one day they even started at 2 PM because they had no deliveries … As much as we paid, this was false advertising and not inclusive at all… you could’ve done another resort and had more… the director of the Property comped, our slim experience and our character Dining. But as much as we invested and the time we all took to go on this vacation, we really would’ve preferred the positive experience.
Stayed 6 nights in Nov 2024

4/10 Poor

Benedict

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
They didnt have the drinks for the menu, the restaurants need to go out of the restaurant to get drinks and they have nothing that we asked for. No water at night and the staff was just looking to be tipped and the service bad, the pillows so big to sleep, no air condition at the buffett.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wilmarie

Stayed 3 nights in Nov 2024

2/10 Terrible

Mikkel Emiil

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not good. Lots of disappointments
Stayed 6 nights in Nov 2024

10/10 Excellent

Yamilka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es increíblemente seguro y muy acogedor pero deben de trabajar un poco mas con el servicio al cliente en los restaurantes
Stayed 1 night in Nov 2024

6/10 Okay

Nacho

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant no good half of the menu is available only and we observe cucarachas on the floors many’s times
Stayed 3 nights in Nov 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Katherine, hyde park

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The buffet food was not good at all. A lot of condiments were missing and they constantly kept running out of things.
Stayed 1 night in Nov 2024

6/10 Okay

Arshi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Barely anyone spoke english. Biggest reason, why our experience was sour. We are a vegetarian family and after waiting for nearly hr and a half, they put sausage in our order. Kids literally went to bed without food that night. Even after mentioning several times, they just didnt get it.
Stayed 7 nights in Nov 2024

2/10 Terrible

Lindsay

Stayed 5 nights in Oct 2024

6/10 Okay

Thi Ngoc Hanh

Travelled with family and small children
Liked: Cleanliness
We loved the waterparks, beach and pools. The buffet food and selection was beyond disappointing. Limited and not enough variety. No cereals or yogurts for the kids considering it's a resort for kids. There are also no restaurant or buffet along the beach. It was still under construction. Knowing this, the resort should set up something everyday at lunch so parents don't have to leave the beach or pool side with their kids just to grab a quick bite. It was very evident that half the staff/chefs are still in training with little to zero English; not even the bare minimum .Sometimes we didn't even receive service when we sat down at our table. Room service was slow or ignored our needs. One thing I can say is that the experience and food at WokWok and Spacewalker was amazing. Food at Spacewalker was the absolute best. Staffs was very accommodating. The staffs at the bar at Nickelodeon Place was amazing as well. Enjoyed the food there. Overall, the kids had an amazing time.
Stayed 7 nights in Nov 2024

2/10 Terrible

Remington

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not stay at this resort. The food was terrible. I expect with an all inclusive, the food to not be 5 star, but this was ridiculous. Also if your children drink milk don’t plan on getting it here. They only use lactose free milk. Staff was rude, especially with dealing with a room beneath us partying until 12:30 at night, and having their drunk kids play in the pool. All 4 of my family and myself got sick from the food, as well. The resort is also far from anything else. Rooms were clean. Resort was clean. Beach is not for kids, as it has huge waves. Also beach has dangerous men “selling coconuts and cigars”,d one of these men was armed. I wish I would have never gone. A week with hungry kids, parents, and rude staff turned a vacation into a stressful week. I am beyond angry. The restaurants aside from the poor quality buffet, didn’t have half the dishes on the menu. Thank god the lady in the morning made omelets or we would’ve barely eaten ourselves. The character breakfast is just another buffet with food that the normal buffet should hold its standards to. That was the best meal and it costed $450 USD extra. Waterpark was good for small children. There are only 3 slides for teens or adults. The transportation golf cart to bring you to the waterpark takes forever, while premium guests with timeshares are treated like a whole different class of people. The shows at night were great for kids and family and I will say that was the best part of the resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Saleha

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My family had a great time. Kids really enoyed the kids club which was included and the water park, also the beach was beautiful. The food was good too, we enjoyed the italian restaurant on the resort the most, they sang happy birthday and brought a piece of cake complimentary for my husband. Friendly staff and so clean. Everyone is always maintaining and cleaning the property inside and outside. Room service was available 24 hours so that helped as we landed late the 1st night. Great experience overall for families with young children
Stayed 4 nights in Nov 2024

4/10 Poor

Fausto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El hotel es muy bonito, sus shows y comida muy buenos. Pero lamentablemente su personal no es el mejor. No habían toallas de piscina, en el bar atienden muy mal, sólo lo quedan mirando y no preguntan a las personas que desean
Stayed 1 night in Nov 2024

6/10 Okay

Prabhjot, Brampton

Travelled with family and small children
Liked: Cleanliness, staff & service
This is kids resort but very limited resources and activities for kids. Clean and quiet resort but tgey could get better. Eveything shown online is upsell. You need to buy sliming experience or characters breakfast. Never saw characters out so kids could see them without paying extra. Staff was amazing food good rooms clean and nice.
Stayed 4 nights in Nov 2024

General hotel information

Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0