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Ocean El Faro Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
10 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Privilege Junior Suite Vista Piscina Roof Top
Privilege Royal Master Suite | Bathroom
Ocean El Faro Resort - All Inclusive offers an unforgettable getaway in Uvero Alto with a private beach, free water park access, and 10 on-site restaurants. With international cuisine options and activities like archery and beach volleyball, guests can indulge in relaxation or adventure while enjoying the helpful staff.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Breakfast included
  • Laundry
The current price is AU$934
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina | Living room

Junior Suite Vista Piscina

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Junior Suite Swim Up

Junior Suite Swim Up

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Sofa bed
  • 53 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 111 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Premium bedding, free minibar, in-room safe, desk

Junior Suite Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite vista Jardín

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Pool View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free minibar items
LCD TV
  • 137 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Standard With Pool View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Suite Luxury With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Premium With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 13 min drive
  • Macao Beach - 18 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 21 min drive
  • Arena Gorda Beach - 24 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪El Mercado - ‬8 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Luxury all-inclusive property near Macao Beach
Take advantage of a free breakfast buffet, free water park access and a nightclub at Ocean El Faro Resort - All Inclusive. This property is a great place to bask in the sun with a private beach, free beach cabanas and a beach bar. Indulge in hydrotherapy, a facial and a body treatment at the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the 24-hour gym, as well as activities, such as bowling, archery and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as 3 swim-up bars and a poolside bar.
Additional perks include:
  • 2 outdoor pools and a children's pool, with a lazy river, 3 swim-up bars and sunloungers
  • Free self-parking
  • Babysitting (surcharge), luggage storage and coffee/tea in reception
  • Local meal delivery service, 4 meeting rooms and a water dispenser
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 911 rooms offer comforts, such as Hot tubs and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness, size rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with Jetted bath and hydromassage showers
  • 49-inch LCD TVs with cable channels
  • Balconies, free extra beds and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 10 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Guests should have 18 years old or older to access nightclub

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

Does Ocean El Faro Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Ocean El Faro Resort - All Inclusive?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at Ocean El Faro Resort - All Inclusive on 9 Feb 2025 start from AU$933.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ocean El Faro Resort - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Ocean El Faro Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Ocean El Faro Resort - All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Ocean El Faro Resort - All Inclusive?

Yes, the property is all-inclusive.

Where is Ocean El Faro Resort - All Inclusive located?

This Uvero Alto property is on the beach, 3.6 mi (5.8 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Arena Gorda Beach. Cana Bay Golf Club and Iberostar Golf Course are also within 12 miles (20 km).

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1065 out of 2255 reviews
Rating 8 - Good. 539 out of 2255 reviews
Rating 6 - Okay. 289 out of 2255 reviews
Rating 4 - Poor. 182 out of 2255 reviews
Rating 2 - Terrible. 180 out of 2255 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Navreet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very tasty. We enjoyed our stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

Ismail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely fantastic, and a huge part of that was thanks to Jose Miguel. No matter what we needed, he was always there to help, making sure our stay was as comfortable as possible. His kindness and professionalism truly stood out! Beyond the excellent service, the resort itself was beautiful—stunning beaches, great food, and plenty of activities to enjoy. The staff were always friendly and welcoming, making the whole experience even better. We can’t wait to come back!

8/10 Good

Sonya D, Paterson

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, great entertainment in the lobby but other than the 'concierge' & barpersons, the employees were unenthusiastic. The overly aggressive vendors were bullying guests. I notified them in advance that I was celebrating a birthday & my 25th wedding anniversary.. nothing was some done for me so I gave up & just made the best of it.
Stayed 3 nights in Jan 2025

6/10 Okay

Kateryna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very beautiful and spacious. The food lacks flavor and is simply not delicious. The restaurants are worse than the buffet. And the service is just poor. They put dishes in front of you with a lightning speed because they were preplated earlier that day and sometimes it happens when you are still eating your previous dish. Overall you can finish your restaurant dining in 45 minutes max. Servers in the buffet section are rude. Travelled as a couple and sat down at a table for 4 in a mostly empty dining room (our table got taken by another guest while we were at the buffet), we immediately were told by a passing by server “it’s for 4 people, not 2”. Not all staff speaks English which results in misunderstandings between staff and guests during their bingo nights. If you are on the family side or adult side your fridge will not include liquor. There were stains on the linen and couch pillows in the room. TV didn’t work and took 2 days and several calls to the reception to get it fixed. We requested for the manager to come down to our room to point out the issues to which we were told we will have to come to the reception to file a complaint. Mind you when they want to get 22k from you for their “vacation club” they will drive you around on a cart. Staff asks you for opinions on the service and insists on reviews on google maps. When you are honest with them, they look annoyed and appalled by the fact that you are not giving them 10/10. Will not be back.
Stayed 7 nights in Jan 2025

10/10 Excellent

Nour Obeid Ahmed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I had an amazing 5-night stay at Ocean El Faro! The resort is beautiful, with lots of entertainment and activities to enjoy throughout the day. The food was fantastic with plenty of options to choose from, and everything was well-prepared. A special shoutout to our assistant, José Miguel Jiménez, who really made our stay stand out. He was incredibly helpful, always responding to messages quickly, and he made all our restaurant reservations for us. His punctuality and friendly demeanor made everything so much easier—5-star service from him for sure! Overall, we had a fantastic time, and we’ll definitely recommend Ocean El Faro to others. We can’t wait to come back!
Stayed 5 nights in Jan 2025

8/10 Good

Nicaury

Travelled with family and small children
Liked: Cleanliness, staff & service
Me gusto y disfrute bastante la pisina, lo mas que me gusto fue el servicio de el mayor domo Jose excellence en todo los sentido, bien educado amable serviciar todo lo resovia en cuestion de segundo encantada
Stayed 3 nights in Jan 2025

8/10 Good

Deepika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Caleb Alan

Liked: Cleanliness, staff & service, amenities
Honest review from a married couple who stayed on the El Beso side from 1/18-1/25 Service staff were very kind and helpful. We were especially grateful for Andrea, our housekeeping lady. Many reviews prior to our trip spoke poorly of the food, however, we really enjoyed the restaurants we tried.The app was very easy to use, WiFi was excellent, and making reservations was very easy. We enjoy getting a little dressed up for dinner even though it is not our norm. So, the dress codes were no problem for us, but we saw many that dressed more down than we did and they had no problem being allowed to dine. For breakfasts and lunches we enjoyed the large buffet on the main strip, Pez Dama (the El Beso buffet), and Ocean Burger on the El Faro side by the pools/lazy river. The buffets had lots of options and were fairly consistent from day to day. Other resorts we have tried often included specialty days. This one did not but what was offered was a good variety and good tasting. There are bars everywhere. Restrooms are also accessible almost everywhere. We had no trouble getting loungers by the pool or beach each day, but if you want one of the padded canopy loungers, go out early to claim one (like 6am or earlier). We would recommend this resort to others and would stay here again.
Stayed 7 nights in Jan 2025

6/10 Okay

Melissa Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
*WILL NOT ACCOMMODATE DISABILITIES* *FOOD ALLERGIES* and disabled guests would probably be better off at another resort. Almost none of the buffet food is labeled. When it is labeled it’s often incorrect. There is no one in the dining area willing to provide provide ingredients, there are no alternatives provided for vegetarian, gluten free, etc. There are not enough serving spoons (think 2 pairs of tongs for a whole spread of cold cuts and cheeses), so even if you find safe dishes, they are almost certainly cross contaminated. I have several autoimmune diseases, and I had a particularly bad night during my stay where I wasn’t able to go down for dinner. My friends attempted to bring back something for me to eat, explaining that I was sick in the room, and were told that was not allowed . No dinner for me. When it comes to food, this resort is really only for people with no allergies or health concerns, and able bodied enough to get to the restaurants, which can be a long walk from the room, depending on which building you’re in. On another note, for general travelers, ALL the bars besides the one on the far end of the resort in the lobby close at 6PM!!! Lol. There is “room service” which offers 5 options, all containing gluten. Room service will NOT bring you a mixed drink, only beer and wine (I can’t have either due to allergies), alternatives/flexibility will not be offered. Lived on pineapple D: I’m an RN and this was scary. Incredibly dangerous food safety practices.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jenell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lazy river was definitely the spot to be every day. And the lagoon at the beach was beautiful
Stayed 10 nights in Jan 2025

8/10 Good

Logan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was great! We saw some very conflicting opinions before we went so we weren’t sure what to think. Resort is BEAUTIFUL. It is so photo worthy and stunning. There was never a boring moment here either. They have activities and entertainment all day long. The beach party and fire show was our favorite part. There is also no shortage of food. Buffet had a lot of options and there were many other restaurants to choose from. Our only complaint was that food was not super delicious. But it was all good and we stayed full anyways. The beach itself wasn’t too awesome due to strong waves and rocks. HOWEVER… the lagoon was amazing. Best part of the resort. Water was relatively calm and clear (and warm). We brought goggles and saw a sea turtle! It was amazing. The lagoon totally made up for the lack of beach area. We could’ve stayed there for hours. The pools were fantastic. Always had plenty of room and also had entertainment if we wanted it. Drinks and bars were fantastic! Frozen drinks were delicious and they could pretty much make you anything you wanted. Overall, staff was pretty good. Some not so much, but you get that everywhere! We had no issues with staff or they or anything. Everything was clean, fun, and we would consider coming back.
Stayed 6 nights in Jan 2025

10/10 Excellent

Al Emran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Overall this is a nice hotel. Pools are great, rooms are nice, lazy river is awesome, the gardens are gorgeous, landscaping is top notch, food is fantastic. Service at bars could be better. Quite slow, under staffed and often out of basic items like Soda water and mojito mix. The hotel says shuttle service is included - IT IS NOT INCLUDED if you book with Expedia. Had to pay for transportation both ways. Couldn’t get USD on site, no one would change my larger Dominican peso bills. The water is rough at this location, there is a small lagoon that is nice sandy and calm, however, it is no comparison to Bavaro beach. It is about 30 min from Punta Cana with nothing near by. Really enjoyed it, but likely a one time stay for those reasons.
Stayed 8 nights in Jan 2025

6/10 Okay

Elcia Francene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice HOWEVER and this was so bad we actually had to make a complaint. The food was HORRIBLE! It is such a shame because the resort is beautiful and our stay was good for the need, but having bad food truly brings the value down dramatically. I am Vegan and I specifically stated this when booking and when I got to the resort, yet there were no options for me to eat. The majority of the time I was left very hungry and unsatisfied because of the make shift meal I had to try to create. The worst part, when I asked the chefs at the buffet and at the restaurants if they could make something for me, giving them the details of what you can make for vegans, they did not care or barely tried. We had to go to guest services to speak on this because at one point I was getting extremely hungry. Sadly if I wanted to ever return to this resort, I would have to decline due to lackluster meal options and lack of care from the cooking staff.
Stayed 3 nights in Jan 2025

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable , Bathroom was in need for MUCHO. maintenance. Staff was rude . Food wasn’t good . You go for Dominican Food In DR and it wasn’t bad . My mom can make better Mangu. ☹️
Stayed 4 nights in Jan 2025

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La seguridad el personal la comida exselente
Stayed 7 nights in Jan 2025

6/10 Okay

Reed

Liked: Cleanliness
Stayed 7 nights in Jan 2025

2/10 Terrible

Dana Ann

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Garden ground floor room had broken sliding glass door that did not lock! Safety issue and it was not repaired or no offer for another room until the end of my stay. Plumbing was leaking all over room. Refrigerator did not work. TV broke. And blow dryer shot pieces of charred plastic in my eyes when it broke because it was so old. The manager offered a 25 minute massage for the inconvenience it was not acceptable it ruined what should have been a nice trip.
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall our stay was great. The staff is great. The cleanliness of the rooms is generally good and around the main areas. I would say the buildings have some hazardous in regards to general matenince. Our bathroom door was slowly falling off the hinges, tub plug was hard to use ect. Overall everything else was great. Side not they do not have Moscow mules which was super disappointing.
Stayed 5 nights in Jan 2025

2/10 Terrible

Melinda Rae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get coffee or water at the dining buffet, rooms weren't cleaned only towels changed out and beds maid but floors were dirty. Cats everywhere you go.
Stayed 5 nights in Jan 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Jalen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 3 nights in Nov 2024

10/10 Excellent

Gregory, Port Sulphur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services were really great.
Stayed 5 nights in Jan 2025

2/10 Terrible

Sanjing

Disliked: Cleanliness
Stayed 6 nights in Oct 2024